Ilko Petrov
LONDON,Kent
Summary
Knowledgeable Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Motivated manager with 8 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
10
10
years of professional experience
Work history
Sift Leader
Townhouse
Covent Garden, Camden
04.2023 - 01.2024
- Promoted safe and tidy work areas through inspections and cleaning checklists.
- Managed and trained staff and provided strategic solutions.
- Provided instructions and feedback to team during shifts.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Answered questions and resolved employee complaints.
- Completed comprehensive shift reports to support seamless handovers.
- Updated training and procedures to address skills gaps and challenges.
- Set up and performed test activities, assessing equipment function and quickly rectifying errors.
- Ordered stock and procured services to deliver on company goals.
- Organised work schedules to meet demanding production goals.
- Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Led team 10 + to achieve KPI targets in fast-paced environments.
Waiter
The Highbury Barn
London, UK
07.2021 - 03.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Managed over 50 customer calls per day
Salon Manager
Be Selfish
London, UK
05.2018 - 01.2020
- During tenure, hired, developed and managed more than 12 staff.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Consulted with customers regarding style objectives and upcoming events.
- Utilised successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Addressed customer problems quickly and according to service standards.
Beauty Salon Manager
Deplex
London, UK
08.2013 - 04.2018
- Coordinated meetings with employees to determine availability and arrange activity timetables based on these.
- Created timetables for sport's centre activities and classes, including swimming pool usage, gym access and fitness classes.
- Created promotions for social media and newsletters regarding company updates, events and promotions, designed to increase facility centre sales.
- Managed customer complaints regarding facility equipment and sporting injuries, solving effective solutions to maintain customer loyalty.
- Conducted regular facility competitor research to date on price changes, news, events and potential threats.
- Maintained extensive understanding of workout routines, best fitness practices and the latest fitness trends to provide knowledgeable advice to customers.
- Customised products to meet user specifications improving customer experience.
- Motivated team members to consistently exceed monthly sales targets by [Number]% month-on-month.
- Recruited and trained high-performing, personable staff to meet first-class client care goals.
- Motivated staff to provide outstanding customer experiences, increasing positive salon reviews by 10-15%.
- Used impeccable organisation and team management skills to deliver to busy treatment schedules.
- Provided expert skincare and home care advice, recommending relevant retail products to aid overall profits.
- Oversaw daily operations to promote safety, cleanliness and hygiene standards.
- Ensured diverse beauty treatments were delivered with maximum professionalism for exceptional customer satisfaction ratings.
- Maintained general appointment calendar and set shift schedules to maintain full staff.
- Identified preferences to cut and style hair most suited to facial features.
- Developed short-term and long-term goals for staff to maximise potential.
- Recruited, trained and supervised employees to perform best practices in salon management.
- Tracked purchases and shelf stock to maintain consistent inventory.
- Conducted evaluations to measure staff progress and performance.
- Implemented and modified policies to improve quality standards.
- Registered and updated client information on database to maintain complete records.
- Formulated and submitted expense and revenue reports to gauge growth and profits.
- Designed annual marketing plan to achieve salon sales objectives.
- Monitored expenses and revenue to manage budget needs.
- Directed marketing initiatives to increase business directives.
- Offered promos and discounts to attract more clients and increase salon business.
- Prepared equipment and materials to teach sessions for beautician trainees.
- Coordinated with maintenance to repair or replace beauty equipment.
- Collected time sheets to determine attendance and punctuality.
Education
CIPD Associate Level Diploma - People management
People Management
London 12.2023 -
BSc Business Management - Business Management
London School of Management Education
LondonLevel 1 AAT Access Award in Bookkeeping - Accounting
City And Islington College
London, ENG01-2018
Level 1 AAT Access Award in Accounting Software - Accounting
City And Islington College
London, ENG01-2018
Level 1 AAT Award in Accounting (QCF - Accounting
City And Islington College
London, ENG01-2017
AAT Level 2 - AAT Level 2
Lewisham College
Lewisham Way Current
Skills
- Bank reconciliations and balancing
- Budget forecasting expertise
- Financial statement analysis
- Payroll processing
- Bookkeeping
- Customer relations
- Tax return filing
- Financial account management
- Accounting and bookkeeping
- Debits and credits research
- Customer service
- P>Sage 50 accounting software
- P>VAT Returns understanding
- P>Customer Communication
- P>Exceptional communication
- Employee coaching and mentorship
- Employee performance reviews
- Client support
- Key Performance Indicator (KPI) management
- Inventory audits
- Stock-flow management
- Stock management
- Problem-solving
- Time management
- Team building
- Programme development
- Payroll administration
- Social media marketing
- Leadership
- Communication skills
- Customer-focused
- Inspiring leadership
- Business planning
- Customer rapport
- Team supervision
- Employee management
- Business administration
- Caring customer service
- Hairstyles understanding
- Waxing treatments
- Manicures and pedicures
- Massage techniques
- Appointments management
- Upselling
- Problem-Solving
- Xero
- SAGE Accounts
Languages
Bulgarian
Native
Greek
Native
English
Advanced
Timeline
CIPD Associate Level Diploma - People management
People Management
12.2023 -
Sift Leader
Townhouse
04.2023 - 01.2024
Waiter
The Highbury Barn
07.2021 - 03.2022
Salon Manager
Be Selfish
05.2018 - 01.2020
Beauty Salon Manager
Deplex
08.2013 - 04.2018
BSc Business Management - Business Management
London School of Management Education
Level 1 AAT Access Award in Bookkeeping - Accounting
City And Islington College
Level 1 AAT Access Award in Accounting Software - Accounting
City And Islington College
Level 1 AAT Award in Accounting (QCF - Accounting
City And Islington College
AAT Level 2 - AAT Level 2
Lewisham College
Similar Profiles
Hailey TriplettHailey Triplett
Server at TownhouseServer at Townhouse
Megan LoweMegan Lowe
TALENT & PEOPLE SPECIALIST at TownhouseTALENT & PEOPLE SPECIALIST at Townhouse
Abdimajid AliAbdimajid Ali
Night Shift Supervisor at Townhouse HotelNight Shift Supervisor at Townhouse Hotel
Amruta YelukarAmruta Yelukar
Test Analyst at TP TechnologiesTest Analyst at TP Technologies
Fabrizio TagoeFabrizio Tagoe
Intern at Buhler GroupIntern at Buhler Group