Oliver Head

• By working within both the catering and beverage departments, I am able to demonstrate knowledge that allows me to provide enhanced guest experiences.
• Made recommendations that were adopted to create more efficient processes, enhance customer experience, and reduce costs.
• Served customers efficiently in a fast-paced environment, enhancing dining experience and satisfaction.
• Maintained cleanliness and organisation of the bar area, adhering to health and safety regulations.
• Proactively handled customer complaints with professionalism, resolving issues promptly to ensure satisfaction.

Delivered structured tutoring sessions for over three years, focusing on essential and advanced revision strategies to foster academic growth.

• Shadowed Physical Education lessons and participated in Personal Development Learning sessions.
• Recognised a strong affinity and the rewarding nature of coaching young people.
• Engagement was shown by young people towards my personality and approach.