Oliver Fisher
Hamilton,South Lanarkshire
Summary
Dedicated hospitality professional with a strong focus on delivering exceptional customer service through a welcoming demeanour, foreign language fluency, and excellent communication skills. Proficient in table setting, order processing, and maintaining allergen standards, ensuring a seamless dining experience for guests. Adept at handling technical equipment, managing telephone customer service, and tactfully addressing challenging situations with patience and professionalism. Committed to upholding high standards of etiquette and fostering positive guest interactions while demonstrating flexibility and a positive attitude.
Overview
1
1
Certification
2
2
years of professional experience
Work history
Football coach
Roddy McKenzie (First Choice Goalkeeping)
Hamilton, South Lanarkshire
2024.05 - 2026.07
- Work alongside professional Goalkeeping coaches to coach and development young players who attend the coaching sessions.
- Set up and organise sessions before the arrival of players.
- Supervise and communicate with players by providing feedback during sessions and direction throughout the sessions.
- Encouraged sportsmanship, promoting fair play attitudes amongst players.
- Tidy equipment and make sure that it is stored and packed away easily accessible for the next session.
- communicate with parents and update on players progress at the start and end of sessions.
Bartender/Waiter
Avonbridge Hotel Hamilton
Hamilton, South Lanarkshire
2025.07 - 2026.06
- Built rapport with patrons for improved customer experience.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Kept customers satisfied with timely service delivery.
- Utilised POS systems efficiently to process orders quickly.
- Provided menu suggestions based on knowledge of popular items.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Assisted in stock control, reducing waste and ensuring availability of supplies.
- Checked identification to ensure legal age requirements for alcohol consumption were met.
- Worked collaboratively within a team to ensure smooth operation during peak hours.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Maintained high sales averages by ordering and maintaining an accurate inventory of bar products.
- Liaised with kitchen service staff to ensure maximum efficiency in cleanliness and availability of glassware.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
Education
Scottish Qualifications Certificate - National 5s - A English, A Spanish, A PE, A Modern Studies, B Maths, B French, C Biology.
Holy Cross High School Hamilton
2023.08 -
Certificate of Higher Education -
Scottish Qualifications Authority
Skills
- Welcoming demeanour
- Foreign language fluency
- Technical equipment use
- Table cleaning proficiency
- Tactfulness with difficult customers
- Patience and tolerance
- Knowledge of allergen standards
- Professionalism and etiquette
- Table clearing
- Order processing
- Telephone etiquette
- Telephone customer service
- Order tracking
- Table setting
- Excellent communication
- Flexibility
- Menu knowledge
- Positive attitude
Affiliations
- I am a very active individual and play pro youth football. I am used to playing and working as a team and performing under pressure.
Accomplishments
I have achieved a high standard at national 5 and continued my studies into Higher Grade and achieved excellent grades for Higher. I can speak Spanish with some fluency and French to a good standard also.
I have an unconditional offer for the University of Edinburgh to Study PE teaching and I will begin my course in September 2026.
Languages
Spanish
References
References available upon request.
Education
Current
Certification
I have a PVG certificate
Languages
3
Timeline
Bartender/Waiter
Avonbridge Hotel Hamilton
2025.07 - 2026.06
Football coach
Roddy McKenzie (First Choice Goalkeeping)
2024.05 - 2026.07
Scottish Qualifications Certificate - National 5s - A English, A Spanish, A PE, A Modern Studies, B Maths, B French, C Biology.
Holy Cross High School Hamilton
2023.08 -
Certificate of Higher Education -
Scottish Qualifications Authority