Oliver Courtier
Exeter,Devon
Summary
An ambitious and results-driven Business Management graduate with over five years’ experience across property management, operations, planning, scheduling, supply chain, and team leadership roles. Experienced in coordinating multiple projects and stakeholders, managing competing priorities, and delivering high levels of customer and client service in fast-paced environments.
Currently a Regional Property Manager, responsible for overseeing property portfolios and driving operational performance, with a proven ability to identify solutions, improve processes, and build strong working relationships at all levels. Recognised for a proactive approach, strong initiative, and a willingness to take ownership of challenges, I am a collaborative team player who thrives in dynamic environments. I am now seeking an opportunity to further develop my career within project coordination, property, or operational management, where I can utilise my organisational, communication, and problem-solving skills to deliver meaningful results.
Overview
11
11
years of professional experience
Work history
HR & Scheduling Coordinator
Waitrose & Partners
Exeter, Devon
2016.09 - 2021.09
- Good/confident use of IT software
- Strong understanding of branch rotas and Partners role
- Experience in using various branch systems
- Met challenging quotas for productivity and accuracy of work.
- Maintained computer and physical filing systems.
- Initiated timely project management within budget constraints for multi-faceted problems.
- Increased responsibility in terms or partners and managers
- Strong partner/manager confidentially and trust
- Ability to question and challenge managers
- Strong knowledge of Excel and Workday in particular
- Strong understanding and close work with managers in terms of productive hours and spend for the branch
- Working closely with managers and being a point of contact
Marketing Coordinator
B.J Engineering
Exeter, Devon
2015.06 - 2019.06
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Created professional business correspondence, spreadsheets and presentations.
- Tracked schedules, expenses and communication between project stakeholders.
- Maintained a complete database of all files, contacts and project materials.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Oversaw work of interns responsible for social media posts and online copywriting.
Team Leader
Waitrose & Partners
Exeter, Devon
2021.10 - 2022.06
- Received and processed product returns.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Accepted and processed cash, cheque, card and mobile payments.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Mentored team members in tried and true guest service methods, providing feedback to encourage highest sales potential.
- Fostered positive employee relationships through effective communication, training, and career development coaching.
- Proactively contributed to business strategy and structure by identifying areas for improvement in processes and resource allocation.
- Led and managed thriving team of 25 for 6 years while studying at university.
Supply Chain Coordinator
Tradeteam DHL
Exeter, Devon
2022.06 - 2022.10
- Ensured that production operations met demand requirements by determining work priorities and scheduling repairs, maintenance and the installation of machines, tools and equipment used for production.
- Owned the S&OP process, including demand planning, supply planning, purchasing and logistics.
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
- Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritise opportunities.sup
- Led the implementation of effective supply chain planning systems while improving the demand, sales and operations planning processes for the distribution network.
- Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimise inventory.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Improved, standardised and documented planning and scheduling processes.
Career Break / Travelling
.
2022.10 - 2023.02
Recruitment Expert
Hays Recruitment
Exeter, Devon
2023.02 - 2023.07
- Registered new candidates, developing wide-ranging database to meet client recruitment needs.
- Expertly negotiated salary requirements and finalised arrangements between client and candidate.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Attracted top candidates using social media networking.
- Developed strong understanding of client companies' values, work culture, and environment.
- Coached candidates through interview process to secure top roles.
- Established positive relationships with prospective candidates through networking and regular communications.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Reviewed impact of selection techniques and made necessary improvements.
- Fostered customer loyalty and consistent investment by building positive and productive relationships.
- Expertly managed sales lifecycles, from lead generation through to contract negotiations and closings.
- Established new customer accounts through dedicated cold calling and exceptional service.
E-Commerce / Social Media Manager
Instagram
Exeter
2023.03 - 2023.10
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
- Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
- Ran paid Facebook advertisements using allocated budgets and performance data to achieve maximum ROI.
- Produced photo and video content with excellent editing skills.
- Drove website traffic by writing witty and creative social media content and blog posts.
- Adapted social media plan based on market research and customer data.
- Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
- Suggested and implemented new promotions and strategies to increase brand awareness.
- Fostered maximum engagement across all platforms, monitoring analytics to identify viable ideas, trends and growth patterns.
- Wrote and dispatched direct mail campaigns, boosting lead generation by 44%.
- Identified potential influencers and ambassadors suitable for brand, using social monitoring and listening tools.
- Maintained brand values, verifying consistent copy and visual tone in line with brand guidelines.
Scheduler / Planner Coordinator
Countrywidegrounds
Exeter, Devon
2023.11 - 2024.11
- Coordinated daily workflow, prioritising competing tasks with exceptional time management and organisation skills.
- Scheduled all reactive and planned works, allocating appropriate resources to complete tasks.
- Collaborated with team leads to create shift schedules and rosters.
- Managed communication between stakeholders to maintain timelines.
- Utilised scheduling software to optimise resource allocation and timelines.
- Courteously receiving incoming telephone calls and taking messages as needed.
- Identified opportunities to improve planning team processes and service delivery.
- Generated reports detailing daily appointment-setting quotas and goal achievements.
- Developed contingency plans to address scheduling disruptions.
- Raised purchase orders for regular stock items and bespoke customer requests.
- Negotiated appointment times to set mutually favourable schedules.
- Liaised with both management and team in constructive and positive manner.
- Optimised organisational processes by effectively managing crew schedules while adhering to contractual restrictions.
Regional Property Manager
Sigma Capital / Simplelife Homes
Exbourne, Devon
2024.11 - Current
- Responsible for over 5 residential sites over the Southwest with aprrox 400 homes.
- Resolved maintenance issues quickly; ensured tenant satisfaction remained high.
- Developed marketing campaigns for attracting potential tenants; resulted in increased enquiries about vacancies.
- Streamlined administrative processes for efficient record keeping and reporting.
- Liaised with legal teams during property disputes, ensuring fair resolutions were reached.
- Coordinated refurbishment projects to enhance property appeal.
- Conducted regular inspections to maintain high standards of premises upkeep.
- Managed relationships with tenants, fostering a positive community environment.
- Managed move-in and move-out processes efficiently; reduced vacancy periods significantly.
- Maintained open lines of communication between landlords and tenants for harmonious living conditions.
- Boosted customer satisfaction by promptly addressing complaints and queries.
- Oversaw operations for smooth property management.
- Managed customer relationships to achieve high satisfaction rate.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Carried out reference and credit checks on new clients.
Education
Bachelor of Arts - Business Management
University of Gloucestershire
Cheltenham, GLS06.2020
A-Levels - Business Management
Exeter College
Exeter2017
GCSE -
Magdalen court school
Exeter2015
Skills
- High performance reward schemes
- Process improvement
- Team supervision
- Employee coaching and mentorship
- POS systems
- Key holder
- Stock management
- Data entry
- Customer relations
- Time management
- Customer-focused
- Payroll administration
- Marketing
- Communication skills
- Leadership
Accomplishments
Bronze Duke of Edinburgh award
Silver Duke of Edinburgh award
Ten Tors
Timeline
Regional Property Manager
Sigma Capital / Simplelife Homes
2024.11 - Current
Scheduler / Planner Coordinator
Countrywidegrounds
2023.11 - 2024.11
E-Commerce / Social Media Manager
Instagram
2023.03 - 2023.10
Recruitment Expert
Hays Recruitment
2023.02 - 2023.07
Career Break / Travelling
.
2022.10 - 2023.02
Supply Chain Coordinator
Tradeteam DHL
2022.06 - 2022.10
Team Leader
Waitrose & Partners
2021.10 - 2022.06
HR & Scheduling Coordinator
Waitrose & Partners
2016.09 - 2021.09
Marketing Coordinator
B.J Engineering
2015.06 - 2019.06
Bachelor of Arts - Business Management
University of Gloucestershire
A-Levels - Business Management
Exeter College
GCSE -
Magdalen court school