Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jordyn Welshman

Newtownabbey,Northern Ireland

Summary

Accomplished SDR with 12 years of experience, leading retail and lead generation teams to achieve KPI targets through dedicated supervision. Handling my own and the teams KPI’s effectively and efficiently for improved company productivity and profitability while taking on inbound Lead queues for large primes.

Overview

12
12
years of professional experience

Work History

Sales Development Representative

KX
Belfast, Antrim
09.2024 - Current
  • Travelled extensively across territories managing a diverse group of accounts.
  • Managed challenging scenarios professionally maintaining a positive company image at all times.
  • Coordinated closely with marketing/sales department to align sales strategies with promotional activities.
  • Attending major events for in person meetings as well as setting up meetings for Sales teams.

Team lead

MRP
Belfast
07.2017 - 09.2024
  • Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets while exceeding my own KPI’s.
  • Promoted company values and vision, ensuring full team adherence and investment.
  • Mentored and coached junior staff to produce high-performing, quality team members.

Team lead

GAME
Newtownabbey/Ballyeman
11.2013 - 07.2017
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led shifts and motivated team to drive sales.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Expertly led teams of 4-5 to successfully achieve productivity KPIs.

Education

A-Levels -

Cambridge House Grammar
Ballymena
06.2013

Bachelor of Arts - Interactive Media Arts

Ulster University
Coleraine
06.2016

Skills

  • Service management
  • Motivational leadership
  • Excellent communication
  • Outstanding time management
  • Team supervision
  • Employee retention strategies
  • High performance reward schemes
  • Employee performance reviews
  • Key Performance Indicator (KPI) management
  • Client support
  • Employee coaching and mentorship

Accomplishments

I currently have the most pipeline generated, highest quality (under 1% rejection rate) and highest single value pipeline lead ($400k) within the company.

Languages

English
Native
Italian
Elementary
A2

Timeline

Sales Development Representative

KX
09.2024 - Current

Team lead

MRP
07.2017 - 09.2024

Team lead

GAME
11.2013 - 07.2017

A-Levels -

Cambridge House Grammar

Bachelor of Arts - Interactive Media Arts

Ulster University

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Jordyn Welshman