Olena Andrushchenko
Summary
Experienced and multilingual resettlement professional with a strong background supporting refugees and asylum seekers across multiple local authorities in Wales. I have a deep understanding of UK immigration and asylum procedures, and extensive experience in managing move-on support from dispersal accommodation into permanent housing. I’ve worked closely with housing teams, third-sector organisations, and statutory bodies to deliver person-centred support and promote community integration. Passionate about inclusive practice, safeguarding, and improving outcomes for vulnerable individuals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Resettlement Support Officer (HSG)
Merthyr Tydfil County Borough Council
05.2024 - 06.2025
- Provide housing-related support to Ukrainian refugees leaving hosting arrangement and further tenancy management assistance.
- Coordinate multi-agency casework to support integration into education, health, employment, and community life.
- Liaise with housing teams to ensure sustainable move-on options and prevent homelessness.
- Support grant reporting under the Housing Support Grant scheme.
Resettlement Support Officer (Asylum Legacy Cases)
Cardiff Council – Migration Team
10.2023 - 05.2024
- Developed a database for a new project and coordinated the data from Home Office and Clearsprings.
- Delivered wraparound support to individuals granted asylum through the Legacy backlog.
- Assisted clients in understanding their status, rights, and responsibilities post-decision.
- Facilitated access to housing, benefits, and vital services in partnership with Home Office and Clearsprings.
- Managed a caseload of 900 service users.
- Advocated for clients with complex needs through regular case conferencing with key agencies.
Refugee Support Worker – Homes for Ukraine Scheme
Cardiff Council
03.2023 - 10.2023
- Supported newly arrived refugees under HfU.
- Developed individual integration plans covering education, ESOL, healthcare, and employment.
- Worked with schools, GP practices, DWP, and landlords to provide holistic support.
- Promoted community cohesion through engagement events and awareness-raising.
- Successfully completed the move-on process for service users staying in temporary accommodation under the UK Government Scheme in 4 key locations in Cardiff.
Ukrainian Support Worker – Homes for Ukraine Scheme
Rhondda Cynon Taf Council
06.2022 - 03.2023
- Provided culturally sensitive support to Ukrainian families under Homes for Ukraine.
- Helped hosts and guests navigate local services and settle into communities.
- Resolved tenancy and safeguarding concerns through close coordination with housing and social services.
- Delivered welfare checks and regular progress monitoring.
Interpreter – Ukrainian, Russian & German to English
Welsh Interpretation and Translation Services
05.2022 - 06.2023
- Provided high-quality written and spoken translation services for local authorities and public sector partners.
- Assisted with complex casework, including housing and health appointments, by bridging language gaps.
Education
Bachelor of Arts - Germanic Languages and Literature
Kyiv National Linguistic University
09.2018 - 06.2022
CIH Level 3 Award - undefined
Conflict Management and Safety Online Training - undefined
Safety Solutions Training Limited
Trusted Professionals (Adults) Training - undefined
Welsh Women’s Aid
Skills
- Refugee & Asylum Casework
- Multi-agency Coordination
- Housing Support & Move-On Planning
- Immigration & Asylum Knowledge
- Community Cohesion & Hate Crime Awareness
- Safeguarding & Conflict Management
- Strong IT Skills (MS Office, Case Management Systems)
- Strategic Reporting & Policy Support
Languages
Ukrainian
Proficient (C2)
Russian
Proficient (C2)
German
Upper intermediate
Welsh
Elementary
Other
Full UK Driving Licence
Timeline
Resettlement Support Officer (HSG)
Merthyr Tydfil County Borough Council
05.2024 - 06.2025
Resettlement Support Officer (Asylum Legacy Cases)
Cardiff Council – Migration Team
10.2023 - 05.2024
Refugee Support Worker – Homes for Ukraine Scheme
Cardiff Council
03.2023 - 10.2023
Ukrainian Support Worker – Homes for Ukraine Scheme
Rhondda Cynon Taf Council
06.2022 - 03.2023
Interpreter – Ukrainian, Russian & German to English
Welsh Interpretation and Translation Services
05.2022 - 06.2023
Bachelor of Arts - Germanic Languages and Literature
Kyiv National Linguistic University
09.2018 - 06.2022
CIH Level 3 Award - undefined
Conflict Management and Safety Online Training - undefined
Safety Solutions Training Limited
Trusted Professionals (Adults) Training - undefined
Welsh Women’s Aid
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