GODWIN JOSHUA

• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Administered medication with rigorous planning and record keeping.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.

• Managed over 60 caseload and over 30 positive outcomes and still counting.
• Recognised candidate learning gaps, providing support and training to help advance skills for work.
• Shared general and specific industry knowledge to improve client understanding of business needs ahead of application.
• Supported customers in achieving employment and wellbeing goals through on-to-one mentoring.
• Coordinated relevant agency support from education, job centre and social work settings to aid positive employment outcomes.
• Monitored and reviewed candidate performance, providing advice and support to improve applicant success.
• Assisted service users with completing and following up online and postal job applications.
• Worked with employers to develop suitable opportunities for clients with additional learning and support needs.
• Improved job-search techniques by identifying useful websites and resources advertising current vacancies.
• Facilitated language classes e.g ESOL, improving communication skills among refugees new to the UK.
• Established trustful relationships with clients by maintaining confidentiality and demonstrating empathy in all interactions.
• Assisted refugees in job searches, leading them towards financial independence.
• Safeguarded client information with strict adherence to privacy and data security policies.
• Collaborated with NGOs to provide comprehensive support to refugee families.
• Improved community integration by organising cultural exchange programmes.
• Assessed applicant's strengths, matching profiles with appropriate roles to maintain stakeholder satisfaction.
• Developed customer interview techniques and confidence to improve successful employment attainment.
• Attended conferences and networking events to raise awareness and promote employment support, increasing service users and improving success ratings.
• Provided ongoing aftercare and support during employment onboarding in preparation for client sign-off.
• Sought out organisational initiatives helping to promote client involvement and inclusion, increasing positive job centre outcomes.

A member of non-profit organisation that helps to promote social justice, renders Pro-Bono services to inmates at the correctional centre and mentoring to children and adult in correctional homes. I offer and perform aftercare support to released inmates, mentor children and young ones in remand homes, provide medical outreach for ailing inmates with over 50 success stories since inception. I organise workshops and training for inmate geared towards making them a better person.

• Assembled, packaged and labelled products, strictly following company guidelines.
• Collaborated effectively with other operatives to ensure products were packed and palletised on time.
• Monitored product preparation and storage temperatures to minimise health and safety risks.
• Performed quality assurance checks to sort, grade and remove non-conformant materials.
• Conducted regular workstation cleaning and sanitising to ensure food safety and hygiene.
• Tipped items carefully onto conveyors, spreading goods evenly to maintain line function.
• Cleaned production equipment and tools thoroughly to maintain hygienic production environments.
• Undertook final quality checks and promptly reported or removed sub-standard products.
• Collaborated well with wider teams and with minimal supervision to achieve production targets.

• Modern craft bakery company that works closely with leading retailers and food service customers, specializing in high-volume production of top-quality bakery products.
• Attended training to keep up to date on safety standards, production regulations and company best practices.
• Created high volume of boxes to facilitate outgoing shipments.
• Kept production areas clean and obstacle-free to minimise risk of accident or injury.
• Practised and enforced 'clean as you go' policy to stop contamination and improve product quality.
• Performed daily operations in line with food safety and hygiene standards.
• Created attractive dessert trays for catering events.

• Organize events, workshops, and activities to promote engagement and learning for over 100 service users.
• Recruit, train, and supervise volunteers and teachers for adult activities.
• Ensure a safe environment with safety policies and emergency procedures.
• Provided emotional support for clients, reducing anxiety levels.
• Facilitated group activities to promote social interaction amongst service users.
• Coordinated recreational outings, enhancing quality of life for clients.
• Navigated crisis situations calmly and effectively; maintained peace within the facility.

• Efficiently handled calls, resolving issues, facilitating transactions, and promoting products to meet customer needs and goals.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Processed and issued product orders and service upgrades for customers.
• Built rapport with customers through courteous and professional communications.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Tracked trending issues and prepared reports for supervisory team to address repeated concerns.

• With empathy and dedication, I attended to my partially dementia-affected grandmother, supporting her daily needs, ensuring her safety, and providing emotional engagement and adapting care to enrich her life.