Olatilerewa Owoduyilemi
Cardiff,South Glamorgan
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver, working effectively and productively with diverse customers and individual needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Customer service representative
Globacom limited
Nigeria
05.2022 - 07.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Adhered strictly to policies and procedures for continued company compliance.
Education
Master of Science - Public Health
University of South Wales
PontypriddBachelor of Science - Plant Science and Biotechnology
Adekunle Ajasin University
Nigeria 09.2014 - 03.2020
Skills
- Sales enquiry handling
- Outstanding customer service
- Professional demeanour
- Microsoft Office
- Customer sales support
- Creative problem solving
- Complaint resolution
- Sales expertise
- Team management
- Written and verbal communication skills
- Relationship-building
- Customer service expert
Timeline
Customer service representative
Globacom limited
05.2022 - 07.2023
Bachelor of Science - Plant Science and Biotechnology
Adekunle Ajasin University
09.2014 - 03.2020
Master of Science - Public Health
University of South Wales
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