Olachi Norah Ulo
Stoke on Trent,Spark Street
Summary
Energetic professional experienced in communication and organisation. Delivered innovative solutions through analytical insight and effective project management. Committed leader fostering high-performing teams and driving business growth while mentoring colleagues.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Voluntary Family Support Associate
Home start
Bromley
2023.11 - 2025.12
- Established trust with clients to enhance communication.
- Supported senior staff during peak periods, ensuring seamless workflow and timely service delivery.
- Supported senior staff members during busy periods resulting in efficient workflow.
- Coordinated community resources to provide comprehensive support for families, enhancing access to vital services.
- Established trust with clients to enhance communication.
Shift manager
Mcdonald's
Dartford, Kent
2023.01 - 2025.12
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Reported key metrics to upper management for business decision-making process.
- Resolved customer complaints promptly to maintain high service standards.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Streamlined operations through implementation of efficient work procedures.
- Managed inventory control to minimise wastage.
- Minimised downtime with proactive equipment maintenance checks.
Education
Bachelor of Arts - Literary Studies
Imo State University
Owerri 2015.09 - 2019.07
Master of Arts - Literary Studies
University of Greenwich
City of london 2022.09 - 2023.10
Master of Arts - Social Work
Staffordshire University
Stoke-on-Trent 2026.01 -
Skills
- Elderly care proficiency
- Person-centred care
- Knowledge of disabilities
- Administrative proficiency
- Workforce scheduling
- MS Office Suite
- Customer Service
- Attention to Detail
- Team Leadership
- Communication skills
- Interpersonal communication
- Non-Judgmental approach
Certification
- • Mental Health First Aider (MHFA England), 2024 • Leadership & Innovation (Leadership Circle International, USA), 2019 • FAA Level 3 Award in First Aid at Work (RQF) • Safeguarding Adults & Child Development (Home-Start), 2023 • Building a Safe, Respectful & Inclusive Workplace (McDonald’s), 2024 • Equality & Diversity Training • Food Hygiene & Safety (Florence Academy)
Languages
English
Advanced
Igbo
Native
Professional Development & Volunteerism
- Advocate for Suicide Prevention Initiatives Nigeria February 2019 - June 2021
- Drug Abuse & Healthy Living, Ikwere Local Government Nigeria - June 2021- May 2022
References
References available upon request.
Timeline
Master of Arts - Social Work
Staffordshire University
2026.01 -
Voluntary Family Support Associate
Home start
2023.11 - 2025.12
Shift manager
Mcdonald's
2023.01 - 2025.12
Master of Arts - Literary Studies
University of Greenwich
2022.09 - 2023.10
Bachelor of Arts - Literary Studies
Imo State University
2015.09 - 2019.07