OKECHUKWU IGWE
Birkenhead,Wirr
Summary
Detail-oriented and highly motivated IT Support Administrator with experience in remote and in-office technical support, system troubleshooting, hardware deployment, and customer service. Skilled in maintaining IT infrastructure, managing user accounts, and optimizing IT solutions to ensure seamless operations. Passionate about problem-solving, asset management, and providing excellent internal support.
Overview
12
12
years of professional experience
2023
2023
years of post-secondary education
Work History
Senior Carer
Derwent Lodge Nursing Home
Birkenhead, Wirral
06.2024 - Current
- Provide high-quality care and support to residents, ensuring their well-being and comfort.
- Collaborate with healthcare teams to develop and implement personalized care plans.
- Train and mentor junior staff, ensuring compliance with health and safety regulations.
- Utilize problem-solving and communication skills to effectively address urgent situations.
- Maintain accurate records and reports, demonstrating attention to detail and organizational proficiency.
IT Support Administrator (Remote & On-Site)
Loaded Technologies Limited
Dubai
09.2021 - 04.2024
- Provided IT support for software, hardware, and network systems, ensuring smooth operations for remote and in-office employees
- Configured and deployed IT hardware, including laptops, desktops, and peripherals, ensuring readiness for users
- Managed IT inventory and asset tracking, ensuring proper documentation and accountability for all equipment
- Assisted employees with onboarding and offboarding IT setup, ensuring seamless access to company systems
- Supported VoIP, intranet, and office network maintenance, ensuring stable connectivity
- Documented IT processes and updated troubleshooting guides for internal users
- Assisted with data sorting, analysis, and transformation of system data in Salesforce
- Responded to IT-related support tickets in a timely manner, ensuring issue resolution
Assistant Operations Manager
Ghana Link Network Services Ltd
Accra
01.2019 - 09.2021
- Led setup and expansion of E-tracking department, managing IT hardware deployment and system monitoring
- Configured and maintained GPS trackers and IoT devices, assisting clients with troubleshooting and technical support
- Provided training and onboarding for employees on new IT systems and processes
- Managed hardware dispatch and ensured proper installation procedures
- Developed and enforced IT best practices for regulatory compliance and efficiency
Electronic Security Systems Installer
BERTZ I.T Services Limited
Accra
02.2015 - 01.2020
- Installed and configured electronic security systems, including CCTV, access control systems, and motion sensors
- Conducted hardware assessments to ensure effective installation and functionality
- Provided training to clients on maintaining and troubleshooting installed systems
- Maintained accurate records of installed hardware and performed periodic audits
Customer Service Representative
COTEK Integrated Technologies Ltd
Abuja
08.2013 - 01.2015
- Managed high-volume customer inquiries, providing technical support and guidance
- Assisted users with troubleshooting and guided them through IT-related concerns
- Logged, tracked, and resolved customer issues while maintaining service excellence
Education
Complete Python Developer Certification -
Zero To Mastery Academy
National Diploma - Business Administration/Management
Wolex Polytechnic
Skills
- IT Support & Troubleshooting (Windows, Mac)
- Remote Desktop Support & VPN Configuration
- Hardware & Software Installation, Configuration, and Maintenance
- Microsoft Office Suite (Excel, Word, PowerPoint)
- IT Documentation & Process Improvement
- VoIP & Network Troubleshooting
- Customer Service & Internal IT Support
- Salesforce Administration & Data Management
- Strong and analytical problem-solving skills
- Passion for continuous learning
- Attention to Detail
- Organizational Skills
- Collaboration and Teamwork
References
References available upon request.
Timeline
Senior Carer
Derwent Lodge Nursing Home
06.2024 - Current
IT Support Administrator (Remote & On-Site)
Loaded Technologies Limited
09.2021 - 04.2024
Assistant Operations Manager
Ghana Link Network Services Ltd
01.2019 - 09.2021
Electronic Security Systems Installer
BERTZ I.T Services Limited
02.2015 - 01.2020
Customer Service Representative
COTEK Integrated Technologies Ltd
08.2013 - 01.2015
National Diploma - Business Administration/Management
Wolex Polytechnic
Complete Python Developer Certification -
Zero To Mastery Academy
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