OGBOMO HOPE OSAGUMWENRO
Summary
Compassionate support worker with a strong commitment to delivering exceptional care and support. Expertise in developing individualized care plans in collaboration with community organizations and local authorities. Focus on prioritizing well-being, safety, rights, and dignity of service users. Seeking to positively impact the lives of individuals in need through dedicated service.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Support worker
Lotus Home care
Huddersfield, west yorkshire
2024.10 - Current
- Assisted clients with mobility challenges to promote easier movement within homes.
- Provided transport for medical appointments to ensure punctual attendance.
- Encouraged participation in community activities to foster social connections.
Health Care Assistant
CAREUK
2023.03 - 2024.10
- Provided supportive care for elderly clients, emphasising personal hygiene and mental engagement.
- Assisted clients with daily living tasks, including personal hygiene and meal preparation.
- Observed client conditions and reported findings during appointments.
Customer Service Associate
AMAZON ASSOCIATES
2022.10 - 2023.03
- Assisted customers with inquiries, processed orders, and resolved issues.
- Stocked shelves, organized inventory, and maintained store cleanliness.
- Demonstrated strong communication and customer service skills.
Care Support Worker
ABENI CARE HOME
2020.11 - 2022.10
- Monitored clients' physical and emotional well-being, promptly reporting changes to ensure quality care.
- Supported clients in accessing the community, including visitations and shopping.
- Delivered high-quality support to clients with disabilities, achieving care plan objectives.
- Provided personalized care and support, encouraging independence and self-belief.
Customer Service Representative
FIRSTBANK OF NIGERIA
2011.02 - 2020.11
- Resolved customer issues using banking solutions.
- Utilized active listening and open-ended questions to understand customer needs.
- Implemented company processes to effectively resolve service issues.
- Collaborated with staff to enhance customer service experience and exceed satisfaction targets.
- Adhered to policies and procedures for compliance.
- Liaised between customers and internal departments to address concerns.
- Provided friendly, knowledgeable service and support.
Education
B.Sc. - Accounting
University of Benin
2012.09 - 2016.09
National Diploma - Accounting
Auchi Polytechnic
2007.09 - 2009.09
Senior Secondary School Certificate (SSCE) -
The National Examination Council
2005.07 - 2007.07
Skills
Mental health support: Emotional intelligence and active listening
Residential care support: Problem-solving and adaptability
Supported living: Teamwork and encouragement of independence
Customer service: Strong communication and conflict resolution
Observation and reporting: Monitoring client conditions
Daily living assistance: Personal hygiene and meal preparation
Community integration: Accessing community resources
Administrative skills: Organizing inventory and maintaining cleanliness
Affiliations
- Reading and Traveling
Certification
• NVQ 3 in adult care in progress,
• 2024: Care Certificate (15 Care Standards)
• 2024: Training in Prevention and Management of Violence and Aggression (PMVA)
Languages
English
Fluent
Training
- 2024: Training Course in Person-Centred Care
- 2024: Training Course in Learning Disabilities
- 2024: Training Course in Autism
- 2024: Understanding Learning Disabilities and Autistic Spectrum Disorder
- 2024: Training Course in Catheter Care
Timeline
Support worker
Lotus Home care
2024.10 - Current
Health Care Assistant
CAREUK
2023.03 - 2024.10
Customer Service Associate
AMAZON ASSOCIATES
2022.10 - 2023.03
Care Support Worker
ABENI CARE HOME
2020.11 - 2022.10
B.Sc. - Accounting
University of Benin
2012.09 - 2016.09
Customer Service Representative
FIRSTBANK OF NIGERIA
2011.02 - 2020.11
National Diploma - Accounting
Auchi Polytechnic
2007.09 - 2009.09
Senior Secondary School Certificate (SSCE) -
The National Examination Council
2005.07 - 2007.07