Ruth Paul
Grangemouth
Summary
Dedicated and empathetic Support Worker with a strong passion for delivering person-centered care and support to individuals with diverse needs and abilities. Currently enhancing my skills and knowledge through ongoing SVQ3 training, committed to providing exceptional support that empowers individuals to reach their full potential. With experience in providing personalized support, promoting independence, and fostering inclusive communities, My ongoing training has equipped me with the skills to develop and implement tailored support plans, manage complex behaviors, and collaborate effectively with multidisciplinary teams. Skilled in risk management and safeguarding, continuously advancing professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
Swanton Care
12.2023 - Current
- Provide emotional support, encouragement, and companionship to service users.
- Establish trusting relationships with service users and their families through empathetic communication and active listening.
- Develop strong rapport with service users by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assist with daily living tasks, such as personal care, meal preparation, and household chores.
- Safeguard individuals well-being by fostering a supportive and inclusive environment.
- Maintain detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Foster independence by promoting self-care, self-advocacy, and decision-making.
- Encourage community engagement, socialization, and participation in activities.
- Adapt quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Maintain accurate records, reports, and communication with team members.
- Provide crisis intervention when necessary, effectively de-escalating challenging situations while maintaining individuals’ safety.
- Provide emotional support to individuals, improving their mental health and overall wellbeing.
- Collaborate with healthcare professionals, family members, and other stakeholders.
- Adapt to changing needs, circumstances, and priorities.
Nursing Intern
St. Thomas Clinic
11.2021 - 08.2023
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Prepares patients for examination and treatment
- Distribute and serve food to patients
- Assist in feeding healing patients
- Support patients with general mobility
- Change bed linen, make beds and tidy wards.
- Acquired new skills by shadowing senior staff.
Account Manager
Al Ghubaiba Facilities Management
10.2019 - 10.2021
- Handled incoming payments for rental, property sales and shortlets
- Managed all out going funds for cleaning services and fumigation, home and facility equipment purchases
- Bank runs for various transactions
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Disbursement of staff salaries.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Hospital Volunteer
National Hospital Abuja,
03.2018 - 08.2019
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Kept waiting bays clean and tidy, wiping surfaces, picking trash and emptying bins.
- Reported patient requests, concerns, and other observations to staff.
- Helped patients waiting in discharge lounge, carrying out friendly conversations prior to arrival of family members
- Accompanied independently mobile and deemed fit patients to non-clinical areas, including chapel, shops and restaurants.
- Assisted at meal times, handing out and collecting used food trays, cutting open food containers and helping patients with meals.
- Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care.
- Enhanced patient experience by providing compassionate care and assistance during hospital visits.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
Education
Bachelor Of Arts - International Relations
Esep Le Berger University
Cotonu, Benin Republic 08.2015
Skills
- Care and Support
- Communication and Interpersonal Skills
- Person-Centered Approach
- Active Listening and Observation
- Problem-Solving and Adaptability
- Emotional Intelligence and Empathy
- Teamwork and Collaboration
- Risk Management and Safeguarding
- Record Keeping and Reporting
- Flexibility and Reliability
- Continuous Learning and Professional Development
- Disability Awareness and Inclusion
- Mental Health Awareness and Support
- First Aid and Basic Life Support
Certification
- Pursuing SVQ3 certification in Health and Social Care, with ongoing training and assessment
Timeline
Support Worker
Swanton Care
12.2023 - Current
Nursing Intern
St. Thomas Clinic
11.2021 - 08.2023
Account Manager
Al Ghubaiba Facilities Management
10.2019 - 10.2021
Hospital Volunteer
National Hospital Abuja,
03.2018 - 08.2019
Bachelor Of Arts - International Relations
Esep Le Berger University
- Pursuing SVQ3 certification in Health and Social Care, with ongoing training and assessment
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