Oday Alasaf
Amman,Jordan
Overview
2
2
Languages
15
15
years of professional experience
Work history
Self employed
My own business car rental
Amman, Jordan
07.2022 - 07.2025
- Coordinated with team.
- Provided proof of delivery to clients via digital platforms, enhancing communication transparency.
- Managed paperwork related to each courier job diligently for effective record keeping.
- Followed GPS navigation systems for fast, efficient routes, resulting in timely deliveries.
- Checked items against inventory list for accuracy before dispatching orders.
- Maintained vehicle to ensure safe operations.
- Built strong relationships with clients through excellent service, promoting repeat business.
- Ensured timely deliveries by following efficient routes and schedules.
- Kept up-to-date records of mileage for fuel reimbursement purposes.
- Improved customer satisfaction with prompt and courteous services.
- Handled customer queries about deliveries professionally and efficiently.
- Delivered documents and packages to recorded addresses with consistent record of satisfaction.
- Collected proof-of-delivery signatures, verifying recipient identification before releasing deliveries.
- Performed periodic vehicle maintenance to support longevity and reduce downtime.
- Developed and maintained exceptional knowledge of local routes for timely deliveries.
- Employed effective problem-solving skills to address unexpected logistical challenges.
- Addressed client inquiries and resolved delivery-related issues promptly.
- Generated delivery documents and receipts for customer records.
- Leveraged effective time management techniques to handle multiple deliveries within tight schedules.
- Adapted to dynamic schedules, accommodating urgent deliveries and meeting tight deadlines.
- Used route planning software to enhance delivery efficiency.
- Worked efficiently with focus to improve average delivery times.
- Collected and returned.
- Responded to and resolved delivery-related complaints and concerns.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Used local road knowledge to achieve faster deliveries compared to previous averages.
- Maintained delivery vehicle clean and in safe operating condition.
- Recorded required delivery documentation to maintain high levels of service efficiency...
- Operated delivery vehicles safely and in adherence with road safety regulations.
- Exceeded customer satisfaction targets, scoring highly on in-app ratings.
- Built and maintained strong working relationships with regular customers..
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Delivered messages and packages within desired timeframes.
- Welcomed guests in friendly, professional manner.
- Supported customers with special requirements to enhance service.
- Planned most efficient route to meet daily delivery goals.
- Addressed customer questions and escalated customer complaints following established procedures.
Sales assistant
Nakhaleh Carpets and Rugs Co
Amman, Jordan
07.2010 - 07.2021
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Improved customer service by efficiently handling queries and complaints.
- Demonstrated products effectively leading to increased sales conversions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Offered personalised shopping advice to enhance customer experiences.
- Utilised excellent communication skills to provide detailed product information.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Built strong relationships with regular customers for repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Managed till operations smoothly, reducing waiting time for customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers in locating specific items to boost satisfaction.
- Trained new staff members, fostering a supportive working environment.
- Monitored trends in consumer behaviour with keen attention to detail.
Education
Bachelor - Finance
University of Petra
Amman 09-2015
Skills
- Client confidentiality respect
- Effective record keeping
- Customer Service
- Customer relations
- Payment Processing
- Sales plan implementation
- Sales reporting compilation
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Public Relations
- Social media marketing
- Quality Assurance
- Marketing
- Accounting
Languages
Arabic
Native
A1
English
Intermediate (B1)
A1
Timeline
Self employed
My own business car rental
07.2022 - 07.2025
Sales assistant
Nakhaleh Carpets and Rugs Co
07.2010 - 07.2021
Bachelor - Finance
University of Petra