Rosen Isaev
Norwich,England
Summary
Dynamic and detail-oriented professional with a strong foundation in customer service. Demonstrates exceptional initiative, problem-solving skills, and leadership abilities, ensuring efficient organisation and completion of tasks. Adept at handling pressure with a positive attitude while maintaining client confidentiality and respect. Committed to continuous learning and development, leveraging teamwork and interpersonal skills to drive success.
Reliable and driven with keen ability to provide exceptional customer service. Demonstrates strong organisational skills and effective time management, ensuring timely and accurate deliveries. Ready to contribute to success and reliability of any role.Passionate, with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
23
23
years of professional experience
Work history
Self employed courier
Rosen Isaev
Norwich, Norfolk
2022.11 - Current
- Maintained vehicle to ensure safe operations for delivery tasks.
- Sorted packages for accurate delivery to correct addresses.
- Secured parcels in the van properly before commencing journey ensuring no losses occurred.
- Loaded and unloaded goods safely to prevent damage during transport.
cars delivery driver
NORTHGATE VEHICLE HIRE
Norwich, England
2022.02 - 2022.10
- Ensured safety by regular vehicle inspections and maintenance.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Maintained vehicle cleanliness for a professional appearance.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Provided excellent customer service, enhancing company reputation.
- Coordinated delivery schedules for optimum time management.
- Reduced fuel costs with efficient route planning.
multi drop delivery driver
FDLL
Norwich, England
2019.01 - 2021.12
- Company Overview: part of Amazon family
- Part of Amazon family
picker, packer, team leader
Angling Direct
Norwich, England
2018.03 - 2019.10
- Company Overview: Warehouse
- Warehouse
account coordinator
Quattro Recruitment Agency
Watton, England
2017.12 - 2018.03
- Handled routine queries from customers and suppliers, promoting client satisfaction.
- Improved invoice accuracy by thorough scrutiny before approval.
- Reduced errors in financial reports by meticulous data entry.
- Optimised the use of accounting software leading to increased operational efficiency.
- Coordinated with clients regarding payment plans, fostering positive relationships.
- Managed payroll processes resulting in timely salary disbursement.
operative mechanic, printing support, supervisor
BD&H Printing Company
Norwich, England
2016.01 - 2017.11
- Met deadlines by prioritising tasks effectively.
- Maintained clean work area with regular tidying up tasks.
- Handled materials carefully to avoid damage or loss.
- Achieved targets with attention to detail and time management skills.
- Imported raw materials efficiently to meet production schedules on time,.
- Improved productivity for team through effective communication and collaboration.
- Identified potential issues, prevented major malfunctions.
- Organised workflow for streamlined process execution.
- Utilised tools properly to maintain their longevity and effectiveness,.
- Assisted colleagues, fostered a positive work environment.
- Followed instructions accurately to ensure task completion in a timely manner.
- Performed daily checks to guarantee equipment functionality.
- Kept records accurately, ensured accountability and transparency,.
- Coordinated with other teams smoothly for project completion,.
- Reduced downtime, ensured smooth operations.
- Excelled in multi-tasking for improved productivity.
- Ensured safety standards by meticulously following protocols and procedures.
- Solved technical problems swiftly, minimised disruption to operations.
- Kept clean working areas for safe, productive warehouse environments.
- Assisted in training new operatives to help integrate into team.
- Collaborated with team to streamline workflows and enhance overall productivity.
lettings agent
Hestia MD Real Estate Agency
Sofia
2015.01 - 2016.01
- Kept abreast of local property market trends to provide informed advice to clients.
- Facilitated smooth move-in process, minimising stress for new tenants.
- Increased landlords' portfolio with proficient networking skills.
- Assisted on legal matters pertaining to tenancies providing peace of mind for landlords and tenants alike.
- Adhered strictly to industry regulations ensuring compliant practices across all operations.
- Provided exceptional customer service, improving company reputation.
- Built enduring relationships with both landlords and tenants fostering loyalty and repeat business.
- Managed tenant enquiries, enhancing client satisfaction.
- Coordinated with other estate agencies on shared lettings increasing business opportunities,.
- Negotiated rental terms to secure favourable deals for clients.
- Organised property viewings for potential clients resulting in successful lettings.
- Prepared tenancy agreements, safeguarding landlord and tenant rights.
- Worked collaboratively within team to meet targets consistently.
- Performed reference checks to ensure reliable tenants.
chef & manager
Marias Fish & Chips
Hamsby, England
2014.03 - 2014.12
line operative, supervisor
Gemperli Suttero AG
Gossau, Switzerland
2013.01 - 2014.02
- Company Overview: Food Factory
- Food Factory
carvery chef, chef
Ferry Inn
Horning, England
2012.07 - 2012.12
- Company Overview: Restaurant
- Restaurant
pizza chef, pizza delivery, chef, manager
The Direct Pizza Company
Brackley, England
2010.09 - 2012.06
chef
Aqamarin Restaurant-Bistro
Nesebar
2009.05 - 2010.08
master frames maker, supervisor
Rollplast Window Factory
Sofia
2007.02 - 2009.04
master frames maker, team leader
Boallplast Ltd
Sofia
2006.03 - 2007.01
- Company Overview: Window Factory
- Window Factory
chef
O! Schipka
Sofia
2004.05 - 2006.03
- Company Overview: Pizzeria-Restaurant
- Pizzeria-Restaurant
barman
Planet Club
Sofia
2003.11 - 2004.04
- Company Overview: Night Club
- Night Club
chef
Corfu Hotel
Ayia Napa
2002.04 - 2002.10
Education
Bachelor of Business Administration - Business and Management
Bath Spa University
London 2023.06 -
NVQ Level 5 - Health Coach
Collage of Natural Medicine ( C.N.M )
London 2025.05 -
NVQ Level 2 - Nutrition and Health
Brockenhurst Collage
London 2025.01 - 2025.05
NVQ Level 3 - ESOL course Entry 3 of English Language
Norwich City Collage
Norwich, NorfolkNVQ Level 1 - German Language
St.Gallen
St. GallenSchool of Tourism - undefined
School of Tourism
1998.01 - 2001.01
High school - undefined
Godetsch
1994.01 - 1998.01
Primary school - undefined
Godetsch
1989.01 - 1993.01
Skills
- WEB
- WORD
- EXCEL
- RDB
- Initiative
- Drive and determination
- Willingness to learn
- Attention to detail
- Teamwork skills
- Leadership skills
- Problem-solving skills
- Interpersonal skills
- Loyalty
- Understanding of confidentiality protocols
- Pressure handling
- Positive attitude under pressure
- Hazardous material knowledge
- Client confidentiality respect
- Punctuality assurance
- Paperwork completion
- Efficient organizing
- Customer Service
- Commercial driving experience
- Customer relations
- Quick decision-making
- Driver'S licence
Languages
Bulgarian
English
German
Serbian
Macedonian
Personal Information
- Date of birth: 04/04/83
- Nationality: Bulgarian
- Marital status: Single
Custom
UK Driving License, AM, A, B1, B
Timeline
NVQ Level 5 - Health Coach
Collage of Natural Medicine ( C.N.M )
2025.05 -
NVQ Level 2 - Nutrition and Health
Brockenhurst Collage
2025.01 - 2025.05
Bachelor of Business Administration - Business and Management
Bath Spa University
2023.06 -
Self employed courier
Rosen Isaev
2022.11 - Current
cars delivery driver
NORTHGATE VEHICLE HIRE
2022.02 - 2022.10
multi drop delivery driver
FDLL
2019.01 - 2021.12
picker, packer, team leader
Angling Direct
2018.03 - 2019.10
account coordinator
Quattro Recruitment Agency
2017.12 - 2018.03
operative mechanic, printing support, supervisor
BD&H Printing Company
2016.01 - 2017.11
lettings agent
Hestia MD Real Estate Agency
2015.01 - 2016.01
chef & manager
Marias Fish & Chips
2014.03 - 2014.12
line operative, supervisor
Gemperli Suttero AG
2013.01 - 2014.02
carvery chef, chef
Ferry Inn
2012.07 - 2012.12
pizza chef, pizza delivery, chef, manager
The Direct Pizza Company
2010.09 - 2012.06
chef
Aqamarin Restaurant-Bistro
2009.05 - 2010.08
master frames maker, supervisor
Rollplast Window Factory
2007.02 - 2009.04
master frames maker, team leader
Boallplast Ltd
2006.03 - 2007.01
chef
O! Schipka
2004.05 - 2006.03
barman
Planet Club
2003.11 - 2004.04
chef
Corfu Hotel
2002.04 - 2002.10
School of Tourism - undefined
School of Tourism
1998.01 - 2001.01
High school - undefined
Godetsch
1994.01 - 1998.01
Primary school - undefined
Godetsch
1989.01 - 1993.01
NVQ Level 3 - ESOL course Entry 3 of English Language
Norwich City Collage
NVQ Level 1 - German Language
St.Gallen