NYLE THOMAS-DUNSTAN
LONDON
Summary
I am an experienced IT support professional with expertise in networking, hardware maintenance, and desktop support. Proficient in troubleshooting, hardware upgrades, and end-user training, ensuring seamless technical operations and customer satisfaction. I'm seeking to leverage my expertise with Microsoft Windows operating systems, Microsoft Office packages, mobile device configuration, and audio/visual equipment to contribute effectively in a senior IT support role.
Overview
7
7
years of professional experience
Work history
IT Support Engineer (1st/2nd Line)
Royal Veterinary College
London
04.2024 - Current
- Participating in the weekly 1st Line rota, delivering prompt and efficient technical support within a Windows-based environment.
- Using Active Directory to modify accounts.
- Implementing and supporting Multi-Factor Authentication (MFA) to enhance endpoint and user security.
- Supporting the deployment and configuration of new hardware and software.
- Contributing to the continual improvement of the IT department by providing technical documentation on known errors and solutions.
- Ensuring security procedures are adhered to by end-users.
- Using IT Service Desk tools to triage, document, track, and resolve incidents and service requests accurately and efficiently.
- Delivering support for specialist departmental systems (e.g., Finance, HR, Estates), including unique applications and hardware
- Facilitating video conferences and seminars by supporting a range of AV technologies to ensure the smooth operation of teaching and learning environments.
- Configuring and providing continuous support for mobile devices such as laptops, tablets and smartphones.
Technical Support Engineer
Aiphone UK LTD
London
11.2019 - 04.2024
- Using expert network knowledge to provide IP access control solutions to be integrated into managed networks.
- Troubleshoot Windows 10/11 operating systems, hardware and software problems to identify root causes.
- Providing remote support to external stakeholders via phone, web and email to ensure customer satisfaction.
- Using tools such as Wireshark and Command Prompt to troubleshoot networking issues.
- Providing network documentation network diagrams for external stakeholders.
- Hosting training sessions via Zoom or in-person using audio/visual equipment to provide effective training.
IT Support 1st/2, Line
X4 Group
London
10.2018 - 11.2019
- Provided comprehensive technical support, resolving issues related to Microsoft Windows 10 and Office 365.
- Configured and managed laptops, PCs and smartphones ensuring seamless integration with the internal network.
- Conducted troubleshooting and problem-solving for hardware and software issues, ensuring minimal downtime.
- Used Windows Server tools such as Active Directory to implement changes to user accounts.
- Assisted in the procurement, configuration and maintenance of audio/visual equipment such as TVs and projectors.
- Provided end-user training to internal stakeholders, empowering staff to utilize technology effectively and efficiently.
- Collaborated with the IT team to implement and maintain network security measures, ensuring data confidentiality.
- Conducted troubleshooting and problem-solving for hardware and software issues, ensuring minimal downtime.
Education
West London Free School
LDN Apprenticeships
LondonMicrosoft
CompTIA
Axelos
Skills
- Networking
- Hardware maintenance
- End-user training
- Troubleshooting proficiency
- Desktop support
- Hardware upgrades
- Customer service
- Phone and Online Support
- Hardware upgrades
- Skilled in TCP/IP and WAN
Interests
I'm very passionate about sport and fitness. I play basketball on the weekend and also regularly go to the gym. I also have a fondness for sports trainers regularly collecting and trading them with other people.
Timeline
IT Support Engineer (1st/2nd Line)
Royal Veterinary College
04.2024 - Current
Technical Support Engineer
Aiphone UK LTD
11.2019 - 04.2024
IT Support 1st/2, Line
X4 Group
10.2018 - 11.2019
West London Free School
LDN Apprenticeships
Microsoft
CompTIA
Axelos
Similar Profiles
Salvatore CocoSalvatore Coco
Hospitality Manager & Assistant Catering Manager at Aramark c/o Royal Veterinary CollegeHospitality Manager & Assistant Catering Manager at Aramark c/o Royal Veterinary College
Lennon WoodLennon Wood
Student/Course Representative at The Royal Veterinary CollegeStudent/Course Representative at The Royal Veterinary College
Praavie KonaPraavie Kona
Summer Intern Researcher at Animal Care Trust, Royal Vetrinary CollegeSummer Intern Researcher at Animal Care Trust, Royal Vetrinary College
Hanga LovasHanga Lovas
Executive Assistant & Office Administrator at The Last MileExecutive Assistant & Office Administrator at The Last Mile
Anna GodlewskaAnna Godlewska
Registered pharmacy technician at Pearl Chemist GroupRegistered pharmacy technician at Pearl Chemist Group