Emmanuel Danso Oti

Results-driven, versatile and reliable IT professional with

Strong background in:

• IT Support (L1/L2)
• Imaging, deployment and system restoration across large environments.
• Windows/MacOS, LINUX OS troubleshooting etc
• General repairs(PC/Laptops, printers, projectors, scanners), CCTV installation and monitoring, computer screens repairs, Mobile Devices, PC Assembling etc, components upgrade and hardware diagnostics using industry-standard tools.
• Ticketing systems (Zendesk, ServiceNow, Jira etc), Remote Management tools such as(SSH, VNC) and remote desktop tools (RDP, TeamViewer, Ultraview) etc
• Vulnerability Assessment, Firewalls/Network Security, Release Note Preparation, Code/User Guide Writing etc
• Software development life cycle (planning, design, development, testing, deployment and maintenance) etc
• Microsoft Office 365 management, Advance Microsoft Windows Autopilot, Teams, Exchange, Adobe products, OneDrive, SharePoints, 3CX etc
• Performing regular backups to ensure data preservation and storage management etc
• Working with Audio/Visual devices such as Projectors & Interactive Displays and VOIP COMMs such as Zoom, Microsoft Teams, Webex etc
• Active Directory, GPOs, Maintaining DFS, Network configuration (routers, switches, Patch leads etc, troubleshooting network connectivity issues, DNS, DHCP, TCP, IP, VLAN, VPN etc
• AI & Cybersecurity awareness
• IT tutoring and user training
• NESSUS, VMware HIPAA/Hyper-V, training, Splunk, IDS/IPS, NETSTAT, Zenmap/Nmap, Wireshark, CommandLine (C.L), Linux terminal commands, Anti-Phishing training, Desktop support/Customer Service Support, PowerShell, NMAP, VMWare Virtualization, NIST, UNIX OS, CISCO Routers/Switches, VoIP etc.
• Known for patience, clear communication, and the ability to simplify technical problems for non-technical users. Currently renew my COMPTIA A+ licence and still expanding skills in Network+ and Security+ toward a long-term cybersecurity career.

Forward-thinking Product, AI & Cybersecurity Specialist with a strong technical foundation in IT Support, Network Systems, Security, AI Product Design, and Innovation Architecture.

• Created a multi-layer AI super-app consisting of (Delivery OS, School OS, Marketplace, Payment OS, Migration OS, Navigation OS) etc.
• Designed emergency AI, multilingual dialect translation, rider safety, secure payments, offline packs, and cybersecurity layers.
• Built system flows, product roadmaps, user journeys, and security frameworks.
• Collaborated on revenue models, telecom-integrated payment layers, and vendor/rider systems.
• Developed architecture for education, migration support, fraud detection, and marketplace intelligence.
• Experience with strong ability to design, implement, and optimize large-scale digital systems that solve real human challenges. Skilled at transforming complex technical needs into clear product features, improving user experience, building secure infrastructures, and ensuring business scalability.
• This project really deepened my skills in product design, AI integration, user-centered architecture, system flows, cybersecurity awareness, digital transformation and demonstrating my ability to design large-scale, human-centered digital systems.

• Create and implement the organization’s IT policy and best practice manuals to guide staff and ensure compliance with regulations.
• Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
• Creating workshops and training programs for staff to enhance their IT skills and knowledge, fostering a culture of continuous learning.
• Experiencing in managing IT budget, allocating resources for various projects and operational needs, and ensuring that IT expenses align with the budget.
• Ensured secure data management with robust cybersecurity measures.
• Conduct routine evaluations of network, protect data security and sensitive information, prevent breaches and develop robust disaster plan and data backup strategies for my stuffs.
• Empowering employees through training and technical support etc
• Managing IT security, projects and resources as well etc
• Addressing issues that have been escalated from the support team.
• Identify opportunities to enhance and update software and systems, ensuring that the organization remains competitive and efficient all the time
• Testing work stations for smooth connectivity and ensuring proper functioning.
• Experience in managing windows sever (2012 R2, 2022), backup and recovery, file and storage, bridging on premises with Azure environment, system security, user access etc
• Testing and reviewing latest software, hardware, and operating system etc