NUSRAT K C PUSPA
London,United Kingdom
Summary
Dynamic professional with a strong foundation in customer service, communication, and problem-solving. Demonstrates excellent adaptability and teamwork skills, consistently contributing to collaborative environments. Focused with good initiative to maintain safety, compliance and quality standards. Communicates confidently to build positive staff and customer relationships.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Passenger assistant
Green destinations Ltd
Birmingham, West Midlands
2025.03 - 2025.09
- Provided safe and supportive transport for children with a range of physical and learning disabilities to and from school.
- Assisted passengers with boarding and exiting vehicles, including use of wheelchairs, harnesses, and safety equipment.
- Ensured the safety, comfort, and wellbeing of all children throughout journeys, following safeguarding procedures at all times.
- Built positive relationships with students, parents, and drivers, helping children feel calm and secure.
- Managed challenging behaviour calmly and professionally, using patience and effective communication skills.
- Followed strict schedules while remaining flexible to meet individual needs and unexpected situations.
- Maintained accurate records and reported any concerns in line with school and transport policies.
Remittance service assistant
United Express
Birmingham, United Kingdom
2024.03 - 2025.02
- Delivered excellent customer service by handling inquiries, resolving issues, and completing 10000 transactions to over 25 countries
- Processed financial services accurately with strong attention to detail and efficiency.
- Advised customers on suitable services, developing confidence in making tailored recommendations.
- Built strong communication, problem-solving, and teamwork skills in a fast-paced environment.
Waitress
Bengal Palace
Birmingham, United Kingdom
2022.05 - 2023.11
- Delivered high quality customer service by taking orders, serving food, and ensuring a positive dining experience for a diverse range of customers.
- Communicated effectively with customers and kitchen staff to ensure accuracy of orders and timely service.
- Managed busy service periods efficiently, maintaining a calm and professional manner under pressure.
- Handled customer enquiries and resolved complaints politely and effectively, ensuring customer satisfaction.
- Processed cash and card payments accurately and responsibly.
Education
Foundation Degree in Arts -
Queen Mary University of London
London, United Kingdom 2024.09 - 2025.09
A levels - Biology, Chemistry, Mathematics
King Edward VI Handsworth School for Girls
Birmingham, United Kingdom 2022.09 - 2024.08
Skills
- Customer service
- Communication
- Problem-Solving
- Teamwork
- Excellent adaptability
Websites
LANGUAGES
English - Native
Urdu - Intermediate
KEY ACHIEVEMENTS
Best Employee of the year - Achieved after successfully completing the ten thousandth transaction demonstrating customer satisfaction, accuracy and attention to detail, Successful Team Leader - Led a team successfully arranging a charity fair for Macmillan cancer support as a senior prefect during my sixth form, Training Initiative Success - Initiated a programme that increased the company’s sustainability rate by 15%, minimising unrecyclable wastes produced
Timeline
Passenger assistant
Green destinations Ltd
2025.03 - 2025.09
Foundation Degree in Arts -
Queen Mary University of London
2024.09 - 2025.09
Remittance service assistant
United Express
2024.03 - 2025.02
A levels - Biology, Chemistry, Mathematics
King Edward VI Handsworth School for Girls
2022.09 - 2024.08
Waitress
Bengal Palace
2022.05 - 2023.11