NSIKAK EDEM ESSIEN
Swindon
Summary
Dedicated professional with expertise in person-centred care and emotional support, safeguarding and risk awareness, and mental health and behaviour support. Proficient in clinical observation and documentation, as well as mobility support and safe handling. Committed to enhancing patient well-being through compassionate care and meticulous attention to detail.
Compassionate professional with focus on providing high-quality care and support to residents. Skilled in creating safe, nurturing environments and addressing individual needs through tailored interventions. Experienced in fostering positive relationships and promoting personal development.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Healthcare Residential Support Worker
Titrans Medics Limited
Swindon
08.2023 - 05.2026
- Delivered care across community hospitals and care home settings
- Supported mobility using hoists, walking aids, and Zimmer frames
- Assisted with personal care including hygiene, feeding, and grooming
- Monitored vital signs and reported changes in patient condition
- Maintained accurate care records to support continuity of care
- Worked collaboratively with multidisciplinary teams
- Followed infection control, confidentiality, and dignity standards
- Key Achievements:
- Consistently trusted to work across multiple sites, adapting quickly to new environments
- Maintained safe care standards while supporting patients with varied needs
- Identified potential triggers leading to behavioural outbursts, minimising incidents of unrest within the community setting.
- Upheld strict confidentiality protocols safeguarding privacy rights of all those residing within the home.
- Conducted routine checks during night shifts to maintain a secure environment for everyone in residence.
- Deescalated tense situations through use of effective communication strategies, maintaining peace within the residential facility.
- Assisted residents to achieve daily living skills.
- Provided emotional support for residents in distress.
- Improved resident wellbeing with individualised care plans.
- Coordinated meal preparation and distribution, ensuring balanced nutrition for all residents.
- Administered medication following physician guidelines, ensuring correct dosages at all times.
- Encouraged independence amongst residents by assisting them in mastering day-to-day tasks.
Residential support worker (Young adults)
Reliable Health Care
London
07.2023 - 05.2026
- Supported individuals with mental health needs in community settings
- Assisted with medication, meals, and personal care routines
- Supported safe mobility, transfers, and positioning
- Monitored wellbeing and escalated concerns appropriately
- Applied de-escalation techniques during challenging situations
- Contributed to development and delivery of care plans
- Maintained clear and accurate documentation
- Key Achievements:
- Supported stability of service users through consistent monitoring and support
- Contributed to safe management of challenging behaviours using de-escalation
- Ensured safety of young adults by conducting regular room checks and risk assessments.
- Liaised with family members regularly to keep them informed of resident's progress.
- Supported residents' educational endeavours, contributing to their personal development.
- Helped young people with acquiring confidence and skills to live independently.
- Extended emotional and practical support to young people for challenges encountered.
- Followed staff rota systems in supporting and caring for young people.
- Challenged young people to participate in service delivery and design of support programmes.
- Assisted youth to complete actions specified in individual support plans.
- Submitted detailed individual reports to supervisors for monitoring purposes.
Business Development Officer
TRANSSION HOLDINGS
09.2017 - 12.2021
- Led and supervised a team of sales promoters
- Implemented performance management approaches to improve results
- Developed and executed go-to-market strategies
- Monitored distribution processes and improved delivery accuracy
- Conducted market analysis to identify growth opportunities
- Ensured timely delivery of promotional materials
- Key Achievements:
- Increased sales performance by 25% through team leadership
- Expanded market reach by 30% through strategic planning
Marketing Executive
Custodian and Alliance Nigeria Limited
11.2015 - 09.2017
- Delivered marketing campaigns to attract new clients
- Managed client relationships and tailored service solutions
- Conducted market research to inform strategy
- Supported development of new products aligned to market needs
- Worked collaboratively with internal teams
- Maintained strong client satisfaction and retention
Student President
National Agency for Food and Drug Administration and Control (NAFDAC-NYSC)
02.2015 - 11.2015
- Organised community workshops on substance abuse awareness
- Delivered public health education to large community groups
- Supported local drug prevention and rehabilitation initiatives
- Engaged stakeholders and community leaders
- Promoted awareness through campaigns and outreach activities
Education
level 3 Certification - Health and Social Care
BSc (Hons) - Marketing
Redeemers University
GCSE - Maths and English
Skills
- Person-centred care and emotional support
- Safeguarding and risk awareness
- Mental health and behaviour support
- Clinical observation and documentation
- Mobility support and safe handling
Certification
- Care Certificate
- Safeguarding and Child Protection (Residential)
- Mental Health Awareness
- Learning Disability Awareness
- Autism Awareness
- ADHD Awareness
- Infection Control
- Moving and Handling Level 1 & 2
- Paediatric First Aid Refresher
- Medication Awareness (cannot confirm formal certification level)
- Equality, Diversity and Human Rights
- GDPR & Data Protection
REFERENCES
Available upon request
Timeline
Healthcare Residential Support Worker
Titrans Medics Limited
08.2023 - 05.2026
Residential support worker (Young adults)
Reliable Health Care
07.2023 - 05.2026
Business Development Officer
TRANSSION HOLDINGS
09.2017 - 12.2021
Marketing Executive
Custodian and Alliance Nigeria Limited
11.2015 - 09.2017
Student President
National Agency for Food and Drug Administration and Control (NAFDAC-NYSC)
02.2015 - 11.2015
BSc (Hons) - Marketing
Redeemers University