Melody Chisango
Capetown ,South Africa,Summer Greens
Summary
Compassionate and dedicated Healthcare Support Worker with extensive experience providing high-quality care to older adults, individuals with learning disabilities, mental health conditions, spinal injuries, substance misuse issues, and complex care needs. Skilled in delivering person-centred care that promotes dignity, independence, and emotional wellbeing.
Experienced in assisting with personal care, medication administration, mobility support, meal preparation, monitoring and recording observations, and maintaining accurate care documentation. Demonstrates excellent communication skills, including the ability to recognise and respond to non-verbal cues, particularly when supporting individuals living with dementia. Committed to safeguarding, maintaining confidentiality, and working collaboratively within multidisciplinary teams to achieve the best outcomes for service users.
Overview
17
17
years of professional experience
Work history
Healthcare Support Worker
Helping Hands Care Home
Capetown,South Africa
2021.03 - Current
- Delivered high-quality personal care tailored to each individual’s care plan.
- Assisted with personal hygiene, dressing, toileting, continence care, and mobility support.
- Prepared nutritious meals and supported medication administration in accordance with organisational policies.
- Maintained clean, safe, and comfortable living environments through housekeeping, laundry, and bed making.
- Supported individuals with mobility difficulties, including the safe use of moving and handling equipment.
- Promoted emotional, mental, and physical wellbeing through meaningful activities, companionship, reading, hobbies, and community outings.
- Maintained accurate care records and completed daily documentation in line with professional standards.
- Worked collaboratively with healthcare professionals, colleagues, and families to deliver person-centred care.
Healthcare Assistant
Empowering You Healthcare
Capetown, South Africa
2018.02 - 2021.01
- Supported individuals living with mental health conditions and learning disabilities to achieve greater independence.
- Assisted with personal care while promoting dignity, choice, and respect.
- Worked under the supervision of nurses and other healthcare professionals to deliver safe and effective care.
- Supported service users experiencing challenging behaviours using approved de-escalation techniques and positive behaviour support strategies.
- Monitored clients’ wellbeing and reported any changes promptly.
- Updated care plans and maintained accurate clinical records.
- Facilitated therapeutic and recreational group activities to encourage social interaction and personal development.
- Provided emotional support and built trusting relationships with service users.
Live-in Carer
Nabeelah Peener Myburgh.
Capetown, South Africa
2012.08 - 2018.01
- Delivered round-the-clock person-centred care within the client’s home.
- Monitored the client’s physical and emotional wellbeing, identifying and reporting any health concerns promptly.
- Assisted with all aspects of personal care, mobility, nutrition, and medication support.
- Managed challenging behaviour calmly and professionally.
- Prepared meals, completed household duties, and provided companionship.
- Managed shopping and household budgets responsibly.
- Promoted a safe environment by following risk assessments and safeguarding procedures.
- Helped reduce the risk of falls and prevent accidents through effective care planning.
Assistant to the Head of Pastoral Ministry
Methodist Church in Zimbabwe
Harare, Zimbabwe
2009.05 - 2012.06
- Provided administrative and pastoral support to the Head of Ministry and the wider church community.
- Maintained confidential records and prepared correspondence and reports.
- Used a variety of computer applications to complete administrative duties efficiently.
- Communicated effectively with individuals from diverse backgrounds through active listening and compassionate support.
- Assisted in organising community programmes, meetings and outreach activities.
- Demonstrated strong organisational, problem-solving and time management skills.
- Worked collaboratively with church leaders and volunteers to achieve organisational objectives.
Education
Standard 1-16 - Care Certificate
Caredemy UK(Online)
Advanced Au Pair and Night Nursing Course
Chilton
Cardiopulmonary Resuscitation for Elderly Care Assistants
Chilton
Elderly Care Assistant Course
Chilton
Cardiopulmonary Resuscitation (CPR)
Chilton
Early Childhood Development
Chilton
Ordinary Level -
Glen View 2 High School
Harare, Zimbabwe Skills
- Person-centred care
- Personal care and hygiene
- Medication administration
- Dementia care
- Mental health support
- Learning disability support
- Safeguarding and duty of care
- Moving and handling
- Care planning and documentation
- Risk assessment
- Communication and interpersonal skills
- Teamwork and collaboration
- Emotional support
- Time management
- Infection prevention and control
- Problem-solving
- Computer literacy
Accomplishments
- Encouraged and supported service users to engage in hobbies and meaningful activities, improving their overall wellbeing and quality of life.
- Recognised early signs of deterioration in a service user’s health and escalated concerns promptly, enabling timely medical intervention.
- Received recognition for providing exceptional emotional support to a client experiencing bereavement, contributing to being awarded Carer of the Year.
Custom
References
Available on request
Timeline
Healthcare Support Worker
Helping Hands Care Home
2021.03 - Current
Healthcare Assistant
Empowering You Healthcare
2018.02 - 2021.01
Live-in Carer
Nabeelah Peener Myburgh.
2012.08 - 2018.01
Assistant to the Head of Pastoral Ministry
Methodist Church in Zimbabwe
2009.05 - 2012.06
Standard 1-16 - Care Certificate
Caredemy UK(Online)
Advanced Au Pair and Night Nursing Course
Chilton
Cardiopulmonary Resuscitation for Elderly Care Assistants
Chilton
Elderly Care Assistant Course
Chilton
Cardiopulmonary Resuscitation (CPR)
Chilton
Early Childhood Development
Chilton
Ordinary Level -
Glen View 2 High School