NOLUTHANDO SWARTBOOI
CAPE TOWN
Summary
A versatile and dedicated professional with experience across administrative, customer service, and educational support roles. Skilled in data capture, client's assistance, office administration, and team collaboration. Proven ability to adapt to diverse workplace cultures and contribute effectively to organizational goals. Seeking a stable role that offers personal and professional growth opportunities.
Overview
9
9
years of professional experience
Work History
Call Centre Advisor
Concentrix
Cape Town, South Africa
10.2023 - Current
- Handled difficult customer interactions with patience and professionalism, resolving complaints and promoting positive experiences.
- Maintained excellent client satisfaction by proactively resolving queries within short timeframes.
- De-escalated complaints by maintaining empathetic and professional tone while resolving issues.
- Provided a friendly, supportive and empathetic approach when dealing with complex customer cases.
- Achieved company targets by implementing successful sales strategies.
- Overcame customer objectifications to maximise conversions.
- Listened intently to customers to identify upselling opportunities.
- Consistently achieved or surpassed sales targets.
Customer Service Representative
Capita
Cape Town, South
10.2022 - 05.2023
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.
- Maintained working knowledge of available products and services for enhanced customer service.
Data Capture
Makro HR Department
Port Elizabeth, South Africa
04.2021 - 05.2022
- Scanned documentation and entered into database to maintain accurate records.
- Captured and entered data with high accuracy, meeting strict deadlines for multiple projects.
- Established excellent working relationships with management and administrative staff.
- Conducted data cleaning tasks to achieve productive workflow.
- Organised and updated document management systems to improve audit and reference processes.
- Conducted regular data audits to verify data integrity and accuracy, identifying and correcting discrepancies.
- Regularly generated and printed reports to monitor activity and changes.
- Streamlined data collection methods, enhancing the quality and speed of data capture.
Teacher Assistant
Enkwenkwezini Primary School
Port Elizabeth, South Africa
08.2020 - 02.2021
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
- Maintained trusting student relationships by providing both educational and emotional support to students.
- Planned and implemented lessons utilising variety of teaching strategies to meet diverse student needs.
- Created lesson plans in accordance with national curriculum and school-wide curriculum standards.
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
- Adapted teaching methods and instructional materials to meet students' varying needs, interests, and abilities, promoting inclusive education.
- Taught students cognitive, linguistic and emotional development to promote well-roundedness.
Grant Administrator
SASSA
Port Elizabeth, South Africa
08.2018 - 01.2019
- Screened applications and completed customer checklist for social grants.
- Assisted with grant-related enquiries, medical forms, and status updates.
- Processed grant applications using the SOCPEN system.
- Supported medical form submissions, uniform distributions, ICROP, and food parcel initiatives.
- Managed the filing of affidavits and responded to customer enquiries.
admin Intern
Chumile holdinds
Port Elizabeth, South Africa
04.2017 - 04.2018
- Contributed to fleet management strategies, offering insights based on extensive sea experience to improve overall operational effectiveness.
- Oversaw fleet management, ensuring vehicles were maintained to high standards and met all safety regulations.
- Tracked all repair jobs and maintenance tasks using specialised fleet management software.
- Prepared detailed reports on district performance, presenting findings and strategic recommendations to senior management.
- Streamlined event processes using project management tools, improving overall productivity and client satisfaction.
- Offered recommendations on route optimisations to management, contributing to operational improvements.
- Prepared detailed monthly reports on team performance, customer feedback, and resolution times for senior management review.
- Facilitated workshops and seminars on topics such as effective communication, leadership development, and time management.
Education
Bachelor of Arts - BA
University of Nelson Mandela
Port Elizabeth, EC2014
Matriculated
Ndyebo Senior Secondary School
Port Elizabeth, EC2002
Skills
- Customer service
- Call handling
- Conflict resolution
- Query management
- Computer Literate
- interpersonal Skills
Timeline
Call Centre Advisor
Concentrix
10.2023 - Current
Customer Service Representative
Capita
10.2022 - 05.2023
Data Capture
Makro HR Department
04.2021 - 05.2022
Teacher Assistant
Enkwenkwezini Primary School
08.2020 - 02.2021
Grant Administrator
SASSA
08.2018 - 01.2019
admin Intern
Chumile holdinds
04.2017 - 04.2018
Bachelor of Arts - BA
University of Nelson Mandela
Matriculated
Ndyebo Senior Secondary School