Nojendra Ola
Summary
Brings 2 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Assistant
Bhawariya Infra Pvt. Ltd
Jaipur, India
08.2022 - 07.2023
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Identified service issues and contributed ideas to improve quality-of-service levels.
Customer Service Representative
Nobal Organization of Zest Yielding
08.2021 - 07.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Managed 50+ daily calls, taking orders and escalated cancellations.
Intern
Times of India
06.2021 - 08.2021
- To achieve daily given targets Maintain team coordination and group sales Regular checkup with customers.
- Researched latest trends to keep abreast with new products and features.
- Attended meetings and recorded minutes to maintain proper documentation.
- Registered information on database to preserve accurate and updated details.
- Sorted, labeled and filed documents by alphabetical order to maintain consistency.
Education
BSC - Computer Science
LEEDS BECKETT UNIVERSITY
2025
Bachelor's - Computer Science
UNIVERSITY OF LONDON
2023
A-Levels - Science
Nozy School
Sikar 05.2018 - 04.2019
GCSEs -
Nozy School
05.2016 - 06.2017
Skills
- High-value project management
- Data entry
- Customer relations
- Key holder
- Shipping and receiving
- Stock management
- Technical Support
- Complaint resolution
- Order fulfillment
- Training development aptitude
Certification
Certificate course in Machine Learning and Neural Networks from Coursera
Certificate course in Data Science from Coursera.
Certificate course in How Computers Work from Coursera.
Interests
EXTRA-CURRICULAR INVOLVEMENT , Participated in Music competition at district level Nozy school, Sikar (2014) Participated in Volleyball competition at district level Nozy school, Sikar (2015) Participated in Inter School drama play act, Nozy School ,Sikar Won a Quiz competition for The Economic Times (2020) VOLUNTEER EXPERIENCE 2021- Teaching poor children for 3 months - I taught children thrice a week Sept, 2019- Cleanliness project in Shoolini University, Solan, Himachal Pradesh - 3-day mountain cleaning project that included cleaning of roads and little ponds. Jan 2021- Cleanliness Volunteer in my District in Swachh Bharat Mission INTERESTS Badminton Volleyball Cricket Listening to Music Cooking Travelling
Languages
English
Upper intermediate
Timeline
Customer Service Assistant
Bhawariya Infra Pvt. Ltd
08.2022 - 07.2023
Customer Service Representative
Nobal Organization of Zest Yielding
08.2021 - 07.2022
Intern
Times of India
06.2021 - 08.2021
A-Levels - Science
Nozy School
05.2018 - 04.2019
GCSEs -
Nozy School
05.2016 - 06.2017
BSC - Computer Science
LEEDS BECKETT UNIVERSITY
Bachelor's - Computer Science
UNIVERSITY OF LONDON
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