Jay Chhuchhar
London,London
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Customer Service Assistant
Waitrose & Partners
London
05.2023 - Current
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Assisted customers with varying questions using product knowledge and service expertise.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Customer Service Assistant
Tesco Express
London, City of London
05.2022 - 10.2023
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
GCSEs - Science
Cambridge School Kandivali West
Mumbai India 04.2018 - 03.2019
A-Levels - Commerce
Lilavatibai Podar High School
Mumbai India 04.2020 - 03.2021
Business Management - Business-management
Roehampton University
London 01.2022 -
Skills
- POS systems
- Stock management
- High-value project management
- Shipping and receiving
- Stockroom procedures
- Customer relations
- Data entry
- Quality Control
- Problem-solving
- Team building
- Communication skills
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Customer Service Assistant
Waitrose & Partners
05.2023 - Current
Customer Service Assistant
Tesco Express
05.2022 - 10.2023
Business Management - Business-management
Roehampton University
01.2022 -
A-Levels - Commerce
Lilavatibai Podar High School
04.2020 - 03.2021
GCSEs - Science
Cambridge School Kandivali West
04.2018 - 03.2019
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