Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Nkebetabasi Ekong

Graduate
Birmingham

Summary


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Specialist

Apple Retail
Solihull, Solihull
09.2024 - 01.2025
  • Delivered memorable, world-class customer service by personalizing each interaction using Apple’s proven steps of service. Which led to achieving a customer rating of 83%
  • Conducted product demos tailored to individual customer needs, highlighting key features and benefits while fostering deeper understanding.
  • Extended the customer experience by introducing Today@Apple and the Business team, ensuring a holistic solution that goes beyond the transaction.
  • Optimized the customer journey by utilizing systems like Personalised Shopping and Connect & Personalise to offer a full suite of Apple services, including Trade In, Monthly Payment, and AppleCare+.
  • Collaborated with my team to uncover root issues, effectively assisting On Point and repairing relationships for dissatisfied customers through in-store support or Apple Support, ensuring trust and satisfaction even during high-demand periods.

Store Assistant

ASDA Superstore
11.2022 - 06.2023
  • Oversaw daily store operations—from opening and closing procedures to maintaining accurate stock levels—ensuring smooth and efficient workflows.
  • Enhanced visual merchandising while managing precise inventory controls, turning routine tasks into opportunities for innovation.
  • Delivered exceptional customer service by swiftly addressing inquiries and resolving issues, working closely with team members to boost overall sales performance and customer satisfaction.

Education

Bachelor of Science - Computer Science with Artificial Intelligence

University of Kent
Canterbury, United Kingdom
05.2018 - 06.2023

Skills

Customer relations

Quality assurance

Team collaboration

Analytical thinking

Goal oriented

Teamwork and collaboration

Client relationship building

Projects

ELEUSIS EXPRESS (MACHINE LEARNING GROUP PROJECT), 2023 

  • Developed a card game designed to challenge players’ logical reasoning by uncovering secret rules hidden within card patterns. The project aimed to foster critical thinking and pattern recognition skills in a fun, interactive way.
  • Crafted an intuitive graphical user interface using Python’s tkinter framework, enhancing user interaction and ensuring accessibility.
  • Gained hands-on experience in Python programming, GUI design, technical documentation, and comprehensive testing strategies.
  • Led a group project by evaluating team members’ strengths and weaknesses, assigning roles strategically, and ensuring cohesive progress through clear communication and documentation.

PRICE COMPARISON WEBSITE (WEB DEV. PROJECT), 2024

  • Sparked by the rising cost of food delivery during university, I created this project as a personal solution to enjoy affordable comfort. It’s designed to help students and budget-conscious users quickly find the cheapest delivery service in their area.
  • Developed a dynamic, user-friendly website using JavaScript, HTML, CSS, and NodeJS that effectively handles real-time data.
  • Engineered a robust web scraper with Selenium, Axios, Cheerio, and Puppeteer to retrieve detailed pricing and service data, ensuring precise comparisons.
  • Designed and optimized an SQL database for efficient data management and rapid query responses.
  • Integrated Google APIs, including Maps and JavaScript APIs, to create a location-based search bar, making the platform intuitive and responsive to user needs.

Timeline

Specialist

Apple Retail
09.2024 - 01.2025

Store Assistant

ASDA Superstore
11.2022 - 06.2023

Bachelor of Science - Computer Science with Artificial Intelligence

University of Kent
05.2018 - 06.2023
Nkebetabasi EkongGraduate