Nisy Mukit
London,Greater London
Summary
Skilled professional specializing in diplomacy, conflict resolution, and client relationship management. Expertise in interpersonal communication and safeguarding management, ensuring effective client liaison services. Proficient in meeting preparation, IT support, and staff development, with a proven track record of time management and proactive initiative. Aiming to leverage these skills to enhance organizational success.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work history
Senior Business Support Officer
Southwark Youth Justice Service
London
2002.09 - Current
- Assisted in managing administrative officers and front reception staff.
- Supported coordination of teams to ensure projects were delivered on time.
- Provided help in maintaining accurate and transparent financial records.
- Aided in overseeing office inventory to cut down operational costs.
- Facilitated delegation of daily tasks for performance tracking and reporting.
Office Manager Customer Experience Team
Southwark Council
London
2011.01 - 2012.10
- Manage four administration officers ,help take calls for customer experience team
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Prepared detailed reports for senior management's strategic planning.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Maintained company records in compliance with legal requirements.
- Organised staff holiday schedules without disrupting workflow continuity.
- Managed supplier relationships to secure best pricing and service delivery.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Liaised with IT department to rectify technical issues promptly.
- Updated office policies to reflect changing business needs and regulations.
- Coordinated team meetings for effective communication and project alignment.
- Improved office efficiency by streamlining administrative procedures.
- Resolved employee conflicts with tactful mediation strategies.
- Coordinated facility maintenance, providing safe and comfortable work environment.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
Account Manager
Thus PLC
London
1997.10 - 2000.01
- Devised marketing plans, resulting in increased brand awareness.
- Negotiated contracts to secure profitable deals.
- Conducted market research to stay abreast of industry trends.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Assured timely delivery of products and services to meet customer expectations.
- Managed business relationships to ensure loyalty and long-term commitment.
- Monitored competitor activity, staying ahead in market competition.
- Developed new strategies with focus on customer retention.
- Established strong rapport with clients through regular communication.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Collaborated with sales team for achieving shared objectives.
- Facilitated training sessions to upskill junior team members.
- Delivered presentations to potential clients, securing new business partnerships.
- Prepared detailed reports to provide insight into account performance.
- Worked closely with product development teams for customising offerings according to client needs.
- Achieved client satisfaction by managing key accounts effectively.
- Analysed sales data for identifying opportunities for growth.
- Implemented customer service policies, enhancing client experience.
- Coordinated with finance department to manage account finances efficiently.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Oversaw account portfolio to deliver top-quality account services.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated KPI reports to illustrate overall performance.
- Analysed client feedback to highlight areas in need of improvement.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Trained and mentored new account representatives to deliver outstanding service.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Addressed account inquiries and provided updated data from CRM software.
- Met and exceeded established quotas for client satisfaction and account growth.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Employed an empowering leadership style and leveraged emotional intelligence to maintain strong rapport across all enterprise levels.
- Maximised client success, educating on financial and operational strategies to support account growth.
- Tracked industry advancements in software and services to integrate new and emerging tools.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Delivered high sales performance within budget to strict deadlines and targets.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Negotiated best-possible prices for maximised profit levels.
- Provided customers with price information and handled financial transactions.
- Placed customer orders, providing guidance on product delivery timeframes.
- Increased current product and service sales through knowledgeable customer advice.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Enhanced new business acquisition through strategic networking and lead generation.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Demonstrated product features and functions to engage potential customers.
- Handled high-volume telesales enquiries within call-time targets.
- Maintained quality assurance standards for all products and services.
- Used management software and data analysis to forecast product demand.
- Processed customer payments and set up direct debits for long-term service contracts.
- Improved new business using targeted door-to-door selling.
- Led team meetings for efficient communication and project updates.
Administrative coordinator
Scottish Power
London, London
1997.09 - 2000.09
- Assisted in recruitment efforts to build a strong team.
- Achieved timely completion of projects with effective prioritisation.
- Liaised between departments to foster cross-functional collaboration.
- Resolved conflicts swiftly for a harmonious workplace atmosphere.
- Collaborated on project management tasks for successful outcomes.
- Provided high-quality customer service for enhanced client satisfaction.
- Conducted regular audits of administrative processes and recommended improvements where necessary.
- Upheld stringent quality standards in document preparation and record keeping.
- Implemented new filing system which improved information retrieval times.
- Managed office inventory for optimal productivity.
- Facilitated training sessions for staff development.
- Managed daily office operations whilst ensuring compliance with company policies and regulations.
- Cultivated a positive work environment through professional communication practices.
- Maintained confidential files, ensured data privacy compliance.
- Prepared detailed reports with use of data analysis skills.
- Improved office efficiency by streamlining administrative procedures.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Received and screened high-volume internal and external communications, calls and email.
- Added new data and notes to project and resource tracking spreadsheets.
- Exceeded assigned goals by partnering with staff to implement best practices.
- Cultivated relationships with high-volume suppliers to drive beneficial business deals.
- Attended meetings and maintained files of notes taken during meetings.
- Coordinated staff schedules, optimising resource allocation and improving operational capacity.
- Streamlined office workflows for enhanced productivity.
Audio transcriber
Telecom International Media
London
1997.09 - 1998.09
- Executed daily responsibilities with precision and efficiency.
- Arrived punctually at work, prepared to commence tasks immediately.
- Delivered friendly and effective customer service while managing difficult situations effectively.
Education
Bachelor of Arts - Film and Video Production
Surrey Institute Art and Design
Farnham, Surrey 1995.10 - 1997.06
BTEC National Diploma - Media Studies
South Thames College
London 1988.09 - 1989.07
A-Levels - Sociology ,French and English Lit
South Thames College
London 1987.09 - 1989.07
GCSEs - Sociology Maths ,English Lit and Lang French, Physics, Art and Media Studies, Chemistry
St Saviours and St Olave's
London 1988.06 - 1988.07
Skills
- Conflict management and diplomacy
- Recruitment knowledge
- Client liaison and relations
- Effective communication
- Safeguarding management
- Meeting preparation
- IT support basics
- Training and development
- Time efficiency
- Initiative taking
Accomplishments
- I have PPRINE 2 and an also I have a Risk Assessment skills, I am a Fire Warden for the YJS and also the Customer Experience team .
- Accrediting and providing short, practical health and safety course IOSH Managing Safely and IOSH Working Safely) for employees and managers.
References
References available upon request.
Timeline
Office Manager Customer Experience Team
Southwark Council
2011.01 - 2012.10
Senior Business Support Officer
Southwark Youth Justice Service
2002.09 - Current
Account Manager
Thus PLC
1997.10 - 2000.01
Administrative coordinator
Scottish Power
1997.09 - 2000.09
Audio transcriber
Telecom International Media
1997.09 - 1998.09
Bachelor of Arts - Film and Video Production
Surrey Institute Art and Design
1995.10 - 1997.06
BTEC National Diploma - Media Studies
South Thames College
1988.09 - 1989.07
GCSEs - Sociology Maths ,English Lit and Lang French, Physics, Art and Media Studies, Chemistry
St Saviours and St Olave's
1988.06 - 1988.07
A-Levels - Sociology ,French and English Lit
South Thames College
1987.09 - 1989.07