Nisha Iqbal
Oxford
Summary
CIPD Level 3 qualified HR professional with nearly 8 years of experience in administration, customer service and team support across healthcare, hospitality and retail. Skilled in handling confidential information, supporting recruitment and onboarding activities, and building positive working relationships. Seeking an entry-level HR role where I can apply my HR knowledge and continue developing within the profession.
Overview
3
3
Languages
2
2
years of post-secondary education
7
7
years of professional experience
Work history
Radiology Administrator
Nuffield Health, Manor Hospital
, Oxford
2024.10 - Current
- Solely responsible for managing the MRI waiting list, reducing outstanding cases from over 300 patients to just 1 through effective workload prioritisation, process improvement and attention to detail.
- Manage highly confidential patient information in accordance with GDPR and hospital policies, maintaining accurate electronic records and documentation.
- Coordinate with bookings and patient pathways while liaising with consultants, radiographers and multidisciplinary teams to ensure efficient service delivery.
- Deliver professional administrative support in a fast paced healthcare environment by responding to patient and clinician enquiries, managing competing priorities and consistently meeting deadlines.
Senior Receptionist
Old Parsonage Hotel
Oxford
2023.12 - 2024.06
- Team Leadership: Coached reception team during daily shifts to model high service standards.
- Recruitment & Onboarding: Assisted with interview scheduling and onboarding activities for new starters while supporting staffing requirements.
- Operations Management: Supervised reception operations, coordinating with internal departments during busy periods.
- Administration: Managed guest bookings, maintained accurate records, and resolved queries professionally.
Receptionist
Old Parsonage Hotel
Oxford
2023.06 - 2023.12
- Guest Relations: Delivered professional customer service, responding to guest enquiries and ensuring a positive experience.
- Administration: Handled check-ins and check-outs accurately using Opera systems.
- Communication & Teamwork: Handled phone calls, emails, and enquiries while liaising with internal departments to support smooth daily operations.
Retail Assistant
John Lewis & Partners
Oxford
2019.05 - 2023.06
- Customer Relations: Handled customer enquiries and resolved issues within service standards daily.
- Training & Onboarding: Trained and supported new colleagues to settle into roles smoothly.
- Leadership & Responsibility: Promoted to floor lead overseeing daily operations and team support.
- Operations Management: Managed store opening and closing procedures in line with company standards.
Education
CIPD Level 3 Foundation Certificate in People Practice - February 2026
E-Careers
A-Levels - Travel & Tourism
City of Oxford College
Oxford 2016.09 - 2018.07
Skills
- Strong organisational and administrative skills
- Confidentiality and data protection
- Knowledge of HR principles and UK employment law
- Prioritising high volume workloads and meeting deadlines
- Stakeholder management
- Microsoft Office and digital systems
- Excellent written and verbal communication
- Attention to detail
- Ability to build positive working relationships across teams
Languages
Urdu, English
Native language
Hindi
Fluent
Punjabi
Advanced
Timeline
Radiology Administrator
Nuffield Health, Manor Hospital
2024.10 - Current
Senior Receptionist
Old Parsonage Hotel
2023.12 - 2024.06
Receptionist
Old Parsonage Hotel
2023.06 - 2023.12
Retail Assistant
John Lewis & Partners
2019.05 - 2023.06
A-Levels - Travel & Tourism
City of Oxford College
2016.09 - 2018.07
CIPD Level 3 Foundation Certificate in People Practice - February 2026
E-Careers