Shahlion Passee
London
Summary
Am a highly organized and proactive professional with experience in administrative roles, particularly within the radiology department, take pride in managing patient appointments, maintaining accurate records, and ensuring the smooth running of day-to-day operations. With excellent communication skills and a keen eye for detail . Can work effectively with both patients and healthcare professionals. Am committed to providing excellent customer service and contributing to the overall efficiency of the NHS radiology team, always striving to improve patient care and streamline processes. Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Radiology Administrator
Ealing Hospital
Southall, Ealing
2024.03 - 2026.04
- Liaising with stakeholders
- Ensuring patients are eligible for treatment, contacting relevant department if necessary to ensure eligibility
- Checking in upwards of 70 patients per day
- Receiving over 50 calls daily
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Facilitated internal communications with clear and concise memos and bulletins.
- Streamlined office operations by implementing efficient administrative procedures.
MRI Administrator
Northwick Park Hospital
Harrow, Harrow
2023.06 - 2024.03
- Responded to calls from patients, doctors, and consultants, addressing queries efficiently.
- Managed Envoy Messenger booking system to coordinate appointments.
- Liaised with radiographers to ensure smooth workflow and patient care.
- Scheduled and arranged patient transportation.
- Oversaw and updated Soliton radiography app for accurate record-keeping.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Managed over 50 customer calls per day
Legal Administrator
WSL Ltd.
Brentford, Ealing
2022.02 - 2023.05
- Drafted Lasting Power of Attorney documents accurately and within deadlines.
- Liaised with clients’ families to verify document details.
- Expedited overdue documents to maintain efficient service within company timeframes.
- Advised clients' families on document processes following death.
- Managed high volume of incoming and outgoing calls.
- Assisted clients with Power of Attorney amendments.
- Handled incoming and outgoing post efficiently.
- Ensured timely payments to Office of Public Guardian.
Assistant Manager
Paddy Power
London, England
2017.06 - 2022.01
- Managed customer queries and provided excellent service
- Processed multiple bets and handled cash transactions, including large sums of money
- Conducted banking and cash reconciliation
- Trained and supported new staff members
- Coordinated with contractors for maintenance and repairs
- Responsible for opening and closing shop
- Worked independently during late-night shifts, ensuring safety and smooth operations
Sales Assistant
WHSmith
London, England
2015.04 - 2017.04
- Meeting, greeting and serving customers at till bank
- Dealing with customer queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built strong relationships with regular customers for repeat business.
- Fostered welcoming store environment by maintaining clean and well-organised displays.
- Handled cash transactions swiftly, ensuring accurate accounting at end of each shift.
Education
Level 3 Admin, Secretarial & PA Diploma - Business Administration
Alpha Academy
LondonCity & Guilds Level 3 Travel and Tourism -
Uxbridge College
UxbridgeSkills
- Strong team player with excellent leadership abilities
- Effective written and verbal communication
- Skilled in negotiation and problem-solving
- Highly organized with strong attention to detail
- Proficient in cash handling and time management
- Discretion and confidentiality
- Organisation and prioritisation
Volunteer Experience
Welcome Children’s Centre, Receptionist (Volunteer), 2018-11, 2019-10, Following mandatory training (safeguarding, GDPR, information security), I worked voluntarily on reception, meeting and greeting families, visitors to the centre,, entered details on database,, recorded information on excel,, made calls to families to book for sessions, photocopying, filing, taking messages
SOFTWARE
- SOLITON
- CERNER
- ENVOY MESSENGER
- DRDOCTOR
- WILLREG
Certification
Equality and Diversity - 2023
Safeguarding Adults -2023
Safeguarding children - 2023
Oliver Mcgowan: Learning Disability and Autism - 2024
Data Security - 2024
Fire Safety - 2025
Timeline
Radiology Administrator
Ealing Hospital
2024.03 - 2026.04
MRI Administrator
Northwick Park Hospital
2023.06 - 2024.03
Legal Administrator
WSL Ltd.
2022.02 - 2023.05
Assistant Manager
Paddy Power
2017.06 - 2022.01
Sales Assistant
WHSmith
2015.04 - 2017.04
Level 3 Admin, Secretarial & PA Diploma - Business Administration
Alpha Academy
City & Guilds Level 3 Travel and Tourism -
Uxbridge College