Natalie Louise Borg
Essex
Summary
Accomplished professional with extensive experience in administrative and personal assistant roles, demonstrating strong organisational skills and proficiency in Microsoft Office Suite, QuickBooks, and Google Suite. Over 10 years of expertise in beauty therapy complemented by a solid background in customer service and human resources. Proven ability to manage schedules, handle billing, and maintain effective communication across various platforms. Adept at time management and project scheduling with a keen eye for detail. Committed to continuous learning and delivering positive encouragement within team environments.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Senior Office Administrator
Luckings Builders Ltd
London
06.2022 - 09.2025
- I currently work part time at Luckings Builders providing secretarial and administrative support.
- Recruiting staff, writing job descriptions, checking application forms, creating candidate shortlists and conducting primary interviews
- Devising and implementing policies to select, develop and retain staff
- Overseeing staff welfare
- Working closely with other departments to implement policies and procedures
- Monitoring payments to ensure they are received on a time and chase arrears
- Ensure all the contracts are processed and building completion are within a certain deadline
- Diary management, booking appointments and document preparation
- Promoting equality and diversity within the business
- Overseeing health and safety policies
- Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management
- Administering payroll, producing invoices through QuickBooks and payroll through Investec banking
- Handling staff complaints, grievances and implementing disciplinary procedures
- Respond to emails, phone calls, messages and client queries to help resolve their requests
- Prepared comprehensive reports and presentations for senior management, ensuring accuracy and clarity.
- Organised company events and meetings, handling logistics to create a professional environment.
- Maintained office supplies and equipment, overseeing procurement and inventory management processes.
Personal Assistant
Seasons Events
Essex
05.2018 - 06.2022
- I was working as a Personal Assistant part time at Seasons Events providing support to the Managing Director and delivering an excellent customer service when answering the telephone, greeting new people and dealing with potential customers.
- I regularly attended events Seasons organised supporting and promoting the business to new clients and other contacts.
- I enjoyed meeting and greeting new people, speaking about the work we carry out and how things are managed.
- I also updated social media prior and after the events and for all promotions.
- Answered DM’s, liaised with suppliers, oversee the deliveries, diary management for the Managing Director, corresponded to emails, phone calls, and all inquiries.
- I provided a very helpful and professional service towards customers, contractors, and other business associates.
- I ensured arrangements were put in place for enquiries to be dealt with correctly and promptly.
- I also typed letters, handled payments, scan documents and updated the booking system accordingly.
- I have excellent organisation and I.T skills regularly using Microsoft office 365, outlook and the company database while multitasking to provide an efficient service to ensure customers were satisfied and recommended our service.
- I also used Quick Books for the company accounts to upload payments and produced invoices, aswell as Investec banking daily.
- Developed and maintained comprehensive filing systems to ensure efficient information retrieval.
- Resolved administrative issues promptly, minimised downtime in operations.
Receptionist & Bookings Administrator
Capture Photography
Essex
06.2012 - 07.2014
- I was responsible for greeting customers who had appointments for photography sessions making them feel welcome and relaxed.
- I answered the telephone, liaised with customers to ensure a photography session goes smoothly.
- I helped customers choose between the company's array of photographic goods & services while keeping the computer system up to date with bookings, orders, and purchases.
- I also processed payments and maintained a high level of customer service.
- Other duties I carried out daily were:
- Serving - taking cash, card, and bank transfer payments
- Provide advice to customers when requested
- Promote the company and online/social media
- Arranging bookings
- Photocopying, scanning, and emailing
- Encouraging and advising customers on purchases
- Managed appointment scheduling to ensure efficient use of time and resources.
- Assisted in preparing promotional materials to enhance client engagement and visibility.
- Provided support to team members by training new staff on office protocols and procedures.
- Upheld confidentiality with sensitive information handling procedures.
Receptionist/Administrator
Buxton School
Leytonstone
01.2010 - 05.2012
- I worked at Buxton All-through school in the office my daily duties included:
- Answering the switchboard, greeting visitors, managing emails and post, directing inquiries to appropriate staff.
- Maintaining and updating student information, attendance records, and other relevant data.
- Financial Tasks: Processing payments, managing petty cash, assisting with budgeting and financial reporting.
- Administrative Support: Typing letters, photocopying, filing, maintaining office supplies, arranging/ booking school trips and assisting with school events.
- Communication with Parents: Contacting parents via phone, email, or school communication systems regarding attendance, school events, and other relevant information.
- Assisted with administrative tasks including filing, data entry, and document preparation to support daily operations.
- Handled appointment scheduling to ensure smooth daily operations.
Office Junior/Claims Administrator
Marcus Hearn Insurance Brokers
Shoreditch, Hackney
09.2004 - 12.2009
- I started working at Marcus Hearn when I left school in 2004 as the Office Junior.
- I dealt with enquires via telephone advising customers with their insurance policies, updated the company database and produced insurance documents to be sent out to the customer.
- I also carried out typing letters and dealt with renewals.
- Other duties included:
- Updating of contact lists
- Scheduling meeting rooms
- Providing refreshments
- Opening, sorting and date stamping incoming mail
- Obtaining authorisation from partners for bank cheques and bank transfers as required
- After 5 years of working at Marcus Hearn I was promoted to Claims Administrator, I carried out various tasks to support the claims team including logging & maintaining accurate claims information, ensuring diary tasks are added to each claim.
- Using my professional approach and excellent communicating skills with the respective claims handler to flag any issues identified.
- I made contact to providers, medical personnel, and claimants on a day-to-day basis.
Education
Pitman touch typing & secretarial skills - Diploma of higher education
Epping Forest college
09.2004 - 07.2006
Beauty Therapy - City & Guilds Level 2
Epping Forest college
09.2004 - 08.2006
GCSEs -
Wanstead High School
09.1999 - 07.2004
Skills
- Data Entry
- Communication skills
- Computer literacy
- Billing
- QuickBooks (2 years)
- Microsoft Word, Microsoft Excel, Microsoft Outlook/Office
- Confidence speaking & communicating (10 years)
- Typing
- Time management
- Filing
- Personal Assistant & Administrative experience
- Confidence, patience, active listening and always keen to learn
- Human resources (3 years)
- Microsoft Excel
- Front Desk
- Microsoft teams (3 years)
- Google Docs
- Microsoft Word
- Customer Service
- Google Suite
- Customer Support
- Computer skills
- Organizational Skills
- Phone etiquette
- Microsoft Powerpoint
- Accounting software
- Strong communication skills
- Office experience
- Beauty Therapy (10 years)
- Organisational skills
- Sales (3 years)
- Administrative experience
- PA
- Microsoft Outlook
- Schedule Management
- Project Scheduling
- Clerical Experience
- Microsoft Office
- Organisational agility
- Advanced ms office
- Positive encouragement
- Record-keeping
Affiliations
- Cycling, reading and attending the gym
Certification
Health, Safety, Security and Employment Standards
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Diploma of Higher Education
- Industry: Administrative Assistance, Customer Service, Other
- Total years of experience: 21
Timeline
Senior Office Administrator
Luckings Builders Ltd
06.2022 - 09.2025
Personal Assistant
Seasons Events
05.2018 - 06.2022
Receptionist & Bookings Administrator
Capture Photography
06.2012 - 07.2014
Receptionist/Administrator
Buxton School
01.2010 - 05.2012
Beauty Therapy - City & Guilds Level 2
Epping Forest college
09.2004 - 08.2006
Office Junior/Claims Administrator
Marcus Hearn Insurance Brokers
09.2004 - 12.2009
Pitman touch typing & secretarial skills - Diploma of higher education
Epping Forest college
09.2004 - 07.2006
GCSEs -
Wanstead High School
09.1999 - 07.2004
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