Summary
Overview
Work History
Education
Skills
Websites, Portfolios and Profiles
Languages
Certification
Timeline
Generic

Ishini ehelepola

Watford,Hertfordshier

Summary

Compassionate Health and Social Care graduate with dementia care experience, committed to delivering person-centred support. Implements care strategies while ensuring confidentiality and safeguarding standards. Contributes effectively within multidisciplinary teams and adapts to fast-paced environments. Seeking opportunities as a Healthcare Assistant or Support Worker in the UK health and social care sector.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Boxcar
Marylebone, London
2025.05 - Current
  • Provided high-quality customer service to over 100 customers daily in fast-paced retail environment, enhancing customer experience.
  • Handled customer queries professionally and resolved issues promptly, contributing to high levels of customer satisfaction.
  • Process transactions accurately and efficiently while maintaining operational standards.
  • Work collaboratively with colleagues to support smooth day-to-day operations.
  • Showcased strong communication, patience, teamwork, and problem-solving skills, applicable in healthcare settings.

Education

Diploma of Higher Education - Health & Social care

learndirect
London, ENG
2026-01

Diploma of Higher Education - safeguarding children, young people and vulnerable adults

learndirect
London, ENG
2026-01

Foundation - Health

Edith Cowan University
sri lanka
2021-12

Higher National Diploma (HND) - Health & Social Care Management

Edith Cowan University
Sri Lanka
2024-01

Skills

  • Customer service expert
  • Communication skills
  • Written and verbal communication skills
  • Active listening
  • Problem resolution
  • Teamwork & Multidisciplinary Collaboration
  • Professionalism & Confidentiality
  • Person-Centred Care & Compassion
  • Emotional Support & Relationship Building
  • Equality, Diversity & Inclusion (EDI)
  • Safeguarding & Duty of Care
  • Observation, Monitoring & Reporting
  • Verbal communication
  • Written communication
  • Pressure handling
  • Personal Care Assistance

Websites, Portfolios and Profiles

https://www.linkedin.com/in/ishini-ehelepola-6ba878352

Languages

English
Intermediate
B1

Certification

  • care assistant certified
  • safeguarding children, young people and vulnerable adults certified

Timeline

Customer Service Representative

Boxcar
2025.05 - Current

Diploma of Higher Education - Health & Social care

learndirect

Diploma of Higher Education - safeguarding children, young people and vulnerable adults

learndirect

Foundation - Health

Edith Cowan University

Higher National Diploma (HND) - Health & Social Care Management

Edith Cowan University
Ishini ehelepola