Nida Sufyan
High Wycombe,Buckinghamshire
Summary
Dedicated Business Management undergraduate with strong communication, administrative, and organisational skills. Experienced in managing schedules, handling enquiries, maintaining records, and providing service in fast-paced environments. Known for attention to detail and building strong relationships with customers and colleagues. Seeking Hotel Receptionist position to enhance guest experiences and support front-office operations.
Overview
7
7
years of professional experience
Work History
Shift Manager
Subway
11.2023 - Current
- Managed daily store operations, ensuring excellent customer service and smooth running of shifts.
- Supervised, trained, and motivated team members to achieve performance and service standards.
- Handled customer enquiries, complaints, and feedback professionally, maintaining high levels of customer satisfaction.
- Managed cash handling procedures, tills, banking, and end-of-day reconciliation.
- Assisted with staff scheduling, shift planning, and attendance monitoring.
- Maintained accurate records and ensured compliance with company policies, health & safety, and food hygiene regulations.
- Monitored stock levels, placed orders, and coordinated inventory management.
- Worked efficiently in a fast-paced environment, prioritising tasks and resolving operational issues.
- Supported recruitment, training, and onboarding of new employees.
- Consistently delivered a welcoming and positive customer experience.
Admin
Punjab Group of Colleges
Hafizabad
03.2021 - 08.2023
- Managed lesson bookings, schedules, and client communications independently.
- Built strong relationships with students and parents through excellent customer service and professionalism.
- Maintained accurate progress records and administrative documentation.
- Demonstrated strong organisational skills while managing multiple students and deadlines.
Classroom Support Assistant (Volunteer)
Al Noor Public School
Lahore
01.2019 - 12.2020
- Functioned as the first point of contact for students, parents, and visitors, offering support and information to improve their experience.
- Worked collaboratively with staff to ensure a welcoming, safe, and positive environment.
- Responded to enquiries efficiently, demonstrating excellent interpersonal and communication skills.
- Coordinated schedules and organised materials to streamline daily operational activities and support staff needs.
- Managed administrative tasks, documentation, and records, ensuring accuracy and confidentiality to support organisational efficiency.
Education
FSC -
Punjab Group of Colleges
Hafizabad09-2021
BA (Hons) - Business Management
University of Greenwich
London06-2026
Skills
- Customer service
- Guest relations
- Reception support
- Appointment coordination
- Professional Team Collaboration
- Cash handling
- Staff supervision
- Time Management & Multitasking
- Telephone communication
- Conflict resolution
- Professional Team Collaboration
- Time management
- Relationship building
- Communication skills
- Communication skills
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Shift Manager
Subway
11.2023 - Current
Admin
Punjab Group of Colleges
03.2021 - 08.2023
Classroom Support Assistant (Volunteer)
Al Noor Public School
01.2019 - 12.2020
FSC -
Punjab Group of Colleges
BA (Hons) - Business Management
University of Greenwich