Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Nicole Kushonga

Woking,Surrey

Summary

Organised, independent worker with strong time management skills.

I am driven, hardworking and ambitious, with a professional demeanour eager for an opportunity to grow in a working environment. I have an eye for detail, I aspire to work above and beyond with each task I'm given and I'm able to learn new tasks quickly and effectively. I Possess excellent memory and aptitude for calculations. I am able to adept in operating fast-paced environments with demanding objectives for environment's. I am always eager to assist the team and willing to take on any task. I have experience in helping guest in hospitality and retail and patients in health-care.

I have learnt a lot from working at my previous jobs where I have developed different communication skills, became a fast learner and utilised the skills in any field of work. I also possess exceptional problem-solving and analytical skills, where I'm able to work effectively and efficiently to a high-performing standard.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Waitress assistant

Marciano Lounge
Woking, Surrey
06.2023 - 09.2023
  • My experience working at the restaurant allowed me to develop my knowledge of menu items, ingredients, and specials, enabling me to make recommendations and answer customer questions confidently.
  • I am able to multitask and work efficiently under high-pressure situations while maintaining a friendly and professional demeanour.
  • I have strong communication skills, both with customers and with colleagues, to ensure smooth service and efficient teamwork.
  • I have an eye for detail, ensuring that orders are accurate and delivered promptly.
  • Proficiency in using POS systems for order processing and payment handling.


Housekeeper

Premier Inn Hotel
Woking, Surrey
05.2022 - 10.2022
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Serviced bathrooms with fresh supplies and regular cleaning.
  • Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.

Support worker

Glenholme
Byfleet, Surrey
02.2022 - 03.2022
  • Led group activity programmes to support independence and encourage community inclusion.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.

Customer assistant

Tesco Extra
Byfleet, Surrey
10.2019 - 05.2021
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Offered advice on product selection for enhanced levels of support and service.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Education

GCSEs -

Fullbrook School
Addlestone
09.2014 - 06.2019

A-Levels - BTEC Level 3 National Certificate in Applied Law (Pearson)

Woking College
Woking
09.2019 - 06.2020

Diploma of Higher Education - Access to Higher Education Diploma Social Sciences

Farnborough College of Technology
Farnborough
09.2021 - 06.2022

Bachelor of Humanities - History & English

Nottingham Trent University
Nottingham
09.2022 -

Skills

  • Team-work
  • Leadership skills
  • communication's between colleagues and customers
  • Fine dining service
  • POS systems
  • Documentation and reporting
  • Care plan development
  • Safeguarding policies
  • Care management
  • Ability to work under pressure
  • Customer service
  • Health and safety awareness

Languages

English
Native

Timeline

Waitress assistant

Marciano Lounge
06.2023 - 09.2023

Bachelor of Humanities - History & English

Nottingham Trent University
09.2022 -

Housekeeper

Premier Inn Hotel
05.2022 - 10.2022

Support worker

Glenholme
02.2022 - 03.2022

Diploma of Higher Education - Access to Higher Education Diploma Social Sciences

Farnborough College of Technology
09.2021 - 06.2022

Customer assistant

Tesco Extra
10.2019 - 05.2021

A-Levels - BTEC Level 3 National Certificate in Applied Law (Pearson)

Woking College
09.2019 - 06.2020

GCSEs -

Fullbrook School
09.2014 - 06.2019
Nicole Kushonga