Summary
Overview
Work history
Education
Skills
Timeline
Generic

Nicole Hook

Middlesbrough

Summary

I am a dedicated and motivated undergraduate Psychology student graduating in July, with a strong academic interest in health and wellbeing. In September, I will begin a Master’s degree in Health Psychology at Teesside University, where I aim to further develop my understanding of behavioural health, patient engagement, and evidence-based interventions.

Alongside my academic studies, I have gained extensive experience in hospitality and retail environments. These roles have strengthened my communication skills, teamwork, adaptability, and ability to remain calm and professional in fast-paced settings. Working directly with customers from diverse backgrounds has enhanced my interpersonal skills, problem-solving abilities, and confidence in handling responsibility.

I am an organised, reliable, and empathetic individual with a strong work ethic and a genuine interest in supporting others. I pride myself on being approachable, proactive, and resilient, with the ability to balance academic commitments alongside professional responsibilities. My long-term goal is to apply psychological principles within health settings to improve individual wellbeing and contribute positively to patient-centred care.

Overview

4
4
years of professional experience

Work history

Sales assistant

Primark Middlesbrough
Middlesbrough
2022.07 - Current
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Front of house staff

Tomahawk acklam
Middlesbrough
2022.01 - 2022.07
  • Assisted customers to their seats for a smooth dining experience.
  • Facilitated seamless communication between kitchen staff and customers for special dietary requirements.
  • Collaborated with back-of-house staff to ensure timely food delivery.

Sales assistant

JD sports
Middlesbrough
2021.10 - 2022.01
  • Offered personalised shopping advice to enhance customer experiences.
  • Utilised excellent communication skills to provide detailed product information.
  • Conducted daily inventory checks to manage stock levels accurately.

Education

GCSEs - English, math, science, health and social care

Macmillan Academy
Middlesbrough

A-Levels - Health and social care

Macmillan Academy Sixth Form
Middlesbrough
05.2023

Skills

  • Initiative taking
  • Strong empathy
  • Psychology understanding
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Leadership
  • Resourcefulness

Timeline

Sales assistant

Primark Middlesbrough
2022.07 - Current

Front of house staff

Tomahawk acklam
2022.01 - 2022.07

Sales assistant

JD sports
2021.10 - 2022.01

GCSEs - English, math, science, health and social care

Macmillan Academy

A-Levels - Health and social care

Macmillan Academy Sixth Form
Nicole Hook