Martyna Duzewska
Birmingham,West. Midlands
Summary
Detail-oriented English Literature student and Substack writer with a sharp eye for language and a genuine love of editing. I take initiative, write clearly under pressure, and bring strong research skills from academic work. With experience in fast-paced customer-facing roles, Confident in communicating professionally by email and in improving the customer experience through efficient, thoughtful service. Fluent in English and conversationally fluent in Polish, I’m now looking to grow in editorial and communications work where precision, tone, and care matter.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Sales assistant
Blue Banana
Cardiff
2025.07 - Current
- Handled cash transactions swiftly, ensuring accurate accounting at end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets
- Increased sales by 10%!
Bar Staff
Barbaras Bier Haus
Cardiff
2025.01 - 2025.07
- Engaged in upselling techniques, boosting sales revenue.
- Helped organise special events
- Assisted in training new staff, contributing to team efficiency.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Volunteer
Cats Protection Charity
Birmingham
2023.03 - 2024.01
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
A-Levels - English Literature, Politics and Religious Studies
Solihull School
Solihull 2022.09 - 2024.05
Bachelor of Arts - English Literature and Creative Writing
Cardiff Metropolitan University
Cardiff 2025.09 -
Teaching Placement - English
Tile Cross Academy
Birmingham 2026.01 - 2026.05
Skills
- Blog writer on Substack
- Initiative taking
- Drafting emails
- Academic research
- Language proficiency - fluent in English & Polish
- Problem-solving
- Communication skills
Affiliations
- Blog writing
- Russian Literature
- Reading
- Content creation
- Horse riding
Certification
- Health & Safety Training
- First Aid / Food Safety
Languages
Polish
Native
English
Native
References
References available upon request.
Timeline
Teaching Placement - English
Tile Cross Academy
2026.01 - 2026.05
Bachelor of Arts - English Literature and Creative Writing
Cardiff Metropolitan University
2025.09 -
Sales assistant
Blue Banana
2025.07 - Current
Bar Staff
Barbaras Bier Haus
2025.01 - 2025.07
Volunteer
Cats Protection Charity
2023.03 - 2024.01
A-Levels - English Literature, Politics and Religious Studies
Solihull School
2022.09 - 2024.05