Nicole Harper
PORTSMOUTH,Hampshire
Summary
Experienced retail professional with seven years of expertise as a concession manager for Falmer Jeans in Portsmouth, successfully transforming the business into one of Hampshire's busiest concessions. Demonstrates proficiency in window merchandising, till operations, and end-of-day banking. Advanced to team leader, opening new concessions nationwide and training staff, showcasing strong leadership and customer service skills that attracted international clientele. Passionate about retail management and committed to delivering exceptional customer experiences.
Organised professional with extensive experience in retail inventory management, focusing on maintaining optimal stock levels and ensuring seamless shopping experience. Skilled in precise stock replenishment and inventory control, achieving high standards of store presentation and customer satisfaction. Proficient in utilising inventory management systems and collaborating with team members to streamline operations.
Overview
35
35
years of professional experience
2
2
years of post-secondary education
Work history
Merchandise stocker
Tesco Superstore
PORTSMOUTH, Hampshire
04.2021 - Current
- Removed damaged or expired goods from shelves, ensuring only top-quality items were sold.
- Kept up-to-date with latest merchandising trends through regular training sessions, resulting in innovative display techniques.
- Labelled products correctly to facilitate easy price recognition for customers.
- Participated in regular stock takes to ensure accuracy of inventory records.
- Replenished shelves during opening hours whilst maintaining a professional demeanour amidst customers.
- Prioritised safety by keeping aisles clear of boxes and loose items.
- Worked efficiently under pressure during peak shopping hours to maintain well-stocked shelves.
- Adhered strictly to company's visual standards when arranging merchandise displays.
- Maintained clean, tidy store environment for enhanced customer shopping experience.
Banking assistant
NATIONWIDE BUILDING SOCIETYY
Hayling Island, Hampshire
03.2006 - 08.2007
- Fulfilled administrative duties by managing schedules and appointments.
- Contributed ideas during staff meetings resulting in process improvements.
- Facilitated customers' financial needs for improved banking experience.
- Ensured regulatory compliance, safeguarding bank's reputation.
- Interacted with clients over phone and email to resolve queries promptly.
- Maintained confidentiality with sensitive customer information.
- Greeted customers warmly upon arrival; creating a positive first impression.
- Managed customer accounts by providing exceptional service.
- Supported colleagues in peak times, ensuring high-quality customer service.
- Handled cash transactions, ensuring accuracy and security.
- Processed account deposits, withdrawals and updates to meet customer needs.
- Assisted customers with questions about products, services and terms.
Medical receptionist in GP
NHS
Hayling Island, Hampshire
02.1999 - 03.2006
- Kept track of medical supplies inventory, placing orders on time to prevent shortages.
- Processed medical information for maintaining up-to-date patient records.
- Organised regular follow-ups with patients for improved health outcomes.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Streamlined the check-in process to reduce patient waiting time significantly.
- Dealt with patient complaints professionally, achieving quick resolutions and maintaining high customer satisfaction levels.
- Improved patient satisfaction by managing appointment schedules efficiently.
- Managed telephone lines, providing accurate information to callers when required.
- Enhanced communication with patients by addressing their queries and concerns promptly.
- Responded calmly and compassionately in emergency situations.
- Welcomed patients with kindness to enhance checking in processes.
CONCESSION RETAIL MANAGER
FALMER JEANS
PORTSMOUTH, HAMPSHIRE
04.1991 - 03.1999
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Ensured smooth running of daily operations with efficient resource allocation.
- Managed inventory for smoother operations.
- Implemented innovative visual merchandising techniques which led to increased shopper interest.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Coordinated promotional activities for achieving higher brand visibility on the shop floor.
- Provided coaching support for staff members which resulted in enhanced performances.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
Education
GCSEs - GCSE,S
SOUTHDOWNS COLLEGE
Waterlooville, Hampshire 09.1983 - 09.1985
Skills
I have 7 years retail experience working as a concession manager for Falmer jeans based in Portsmouth
At the time i built the business up to be one of the busiest concessions in the Hampshire area
I also did my own window merchandising
I have knowledge of working on the till and end of day banking
I went on to being a team leader going round the country opening up new concessions and training staff in this role
I prided myself on having excellent customer service skills which included having return customers who used to come over from France and Germany
I can honestly say working in retail was one of my favorite positions
Affiliations
- yoga
References
References available upon request.
Timeline
Merchandise stocker
Tesco Superstore
04.2021 - Current
Banking assistant
NATIONWIDE BUILDING SOCIETYY
03.2006 - 08.2007
Medical receptionist in GP
NHS
02.1999 - 03.2006
CONCESSION RETAIL MANAGER
FALMER JEANS
04.1991 - 03.1999
GCSEs - GCSE,S
SOUTHDOWNS COLLEGE
09.1983 - 09.1985