Nicole Gorman
Ramsbottom,Bury
Summary
A dedicated professional with strong communication skills, teamwork abilities, and a commitment to empathy and confidentiality. Demonstrates exceptional problem-solving capabilities and time management, ensuring accurate record-keeping and efficient task completion. Aspires to contribute to environments that value integrity, collaboration, and precision in achieving organisational goals.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Housing officer
Manchester City Council
Manchester
03.2022 - Current
- Play a key role in delivering neighbourhoods of choice across Manchester by providing a wide range of flexible, responsive, and statutory frontline services to residents, businesses, and visitors.
- Act as the main point of contact for a designated geographical patch, managing tenancy and estate matters to help residents maintain their tenancies and live in safe, clean environments.
- Deliver high-quality, customer-focused operational support to improve the local environment, raise awareness of available services, and empower communities to engage with and access those services.
- Work collaboratively with internal teams and external partners to ensure services are delivered to the highest standards, contributing to the Council’s wider objectives of improving the city.
- Previously responsible for managing Anti-Social Behaviour (ASB) and safeguarding cases prior to the service restructure, ensuring all casework was up to date, well-documented, and progressed in line with policy and best practice.
- Worked closely with residents and partner agencies to resolve ASB and safeguarding issues effectively and support vulnerable individuals.
- Apply technical expertise to support and safeguard residents, develop effective partnerships with key stakeholders, and promote coordinated working across agencies for improved resident outcomes.
- Proactively identify opportunities for service improvement and remain committed to continuous personal development and the modernisation of Housing Services.
Outreach Worker
Collyhurst Nursery school and Children's Centre
Manchester
04.2016 - 03.2022
- I have been an Outreach Worker for 5 and a half years, I love making a difference to families lives and ensuring they have the best chance in life.
- In my role we receive referrals from other professionals such as health visitors, early help practitioners, midwives, mental health workers, G.P's, Schools, homeless families health visiting team, floating support, women's aid and many more.
- The referrals will come through the North Early help allocations meeting where a number of professionals will meet up weekly and discuss each referral and decide which services the family will benefit from.
- We also receive self referrals where the parent can come into the children's centre and ask for support face to face or they can do this over the phone.
- Once I have been allocated a referral I will contact the referrer and ask if there are any risks with the family I should know about.
- I then contact the family and arrange a home visit the first home visit is usually with another member of my time however the majority of home visits are lone visits.
- I always ensure that when I arrive at the home I look for any risks and that I have a clear knowledge of the exits within the home and always have my mobile phone.
- I will carry out a strength based conversation following the Early help Assessment form asking personal questions about the home life, social life, work/school/college life and health and wellbeing.
- During the strength based conversation I intend to get a lot more knowledge of the family and the support they need.
- As the referrer may have come in because the family feel isolated however when you get chatting to the parent it is identified that the family are new to the area due to domestic violence in there previous home and they have moved out the area.
- Within my role I have an excellent understanding of safeguarding.
- I am able to make decisions regarding safeguarding issues, I can assess each individual incident on a case by case basis, and work within the relevant policies and procedures.
- I have previously raised safeguarding issues, as well as implementing new ways of working following procedural updates etc.
- I work closely with families within the community.
- I liaise with other professions to ensure the family get the best chance in life.
- Make referrals to other services such as children's services, women's aid, mental health team.
- Attend child protection/child in need and team around the family meetings and provide an updated and accurate statement.
- Complete Wellcomm screens on children and follow the correct pathway with the outcome of the Wellcomm screen.
- Deliver a 14 weeks CAPS a 14 week program for parents struggling with bedtime routine, toilet training, tantrums, and speech and language delays.
- I carry out 'stay, play and learn' sessions where we provide a safe stimulating place for children and families to attend once a week which allows them to interact with other children and the sessions are planned following the Early Years foundation stage.
- Have regular meeting with the health visiting team as pass the information back to my team in our weekly team meeting.
- I enter a range of documentation into databases and ensure the information is all accurate.
- I answer calls, respond to emails, and speak with clients face-to-face.
Nursery Officer
The Manchester College
Manchester
01.2013 - 01.2016
- In this role, I was responsible for the safeguarding of the children in my family within the nursery, ensuring all their needs are met and being available to attend core meetings/case conferences, etc. when necessary ensuring that the welfare of the child/s are paramount.
- I would attend meetings that ensure the best outcome and development for the children in my care and encourage development and assistance where necessary for the child's progression.
- I attended sensory and physical support sessions for my key children to ensure progression and development.
- I planned and organised activities and support the aims of the nursery.
- I supported new children and families in the nursery when on gradual admission and ensure parents are aware of routines and the child's development.
- I followed the EYFS and Every Child Matters framework and promote the inclusion of all children in my setting.
- I frequently liaise with parents to encourage the best outcome for the child.
- I followed procedures set in place by the nursery and consistently follow nursery guidelines and rules.
Nursery Nurse Team Leader
Daisy Chains Nursery
Ramsbottom, Bury
01.2011 - 01.2013
- I was a room leader in the 1-2 years old room, managing 2 other staff members.
- We would have regular room leader meeting and this is where I would ensure the staff moral was positive and express my concerns if I had any and also praise the staff for their hard work.
- I also had a trainee who I supported with ensuring she was able to complete her tasks.
- I would carry out parents evening having face to face discussions with parents and if any needs were identified I would ensure the relevant referrals to other agencies.
- I also had to deal with complaints when this was brought to me whether this be from parents, professionals or a team member.
- I also was a main key worker for a child who needed PEG feeding (percutaneous endoscopic gastrostomy) I attended training for this then was able to make sure she received food, water and even medicine throughout the day.
Level 3 Apprenticeship Childcare
Daisy Chains Nursery
Ramsbottom, Bury
01.2008 - 01.2011
- My main duties include maintaining toys and play equipment, finding new and exciting ways to stimulate children and supporting carers and parents of the children who access the setting.
- I helped to feed, wash and clean the children using the policies implemented by the management at the nursery and followed the EYFS and Every Child Matters framework.
- I ensured all daily routines are adhered to and liaised with parents to resolve any issues both in and outside of the nursery setting.
- I coordinated and planned activities and I occasionally locked and unlocked the nursery premises.
- I helped to settle in new children on gradual admission and I often met with parents and carers to discuss and encourage the aims of the nursery.
Education
Key Skill in Maths, IT and English -
The Bury College Apprentice
Ramsbottom, Bury 01.2009 - 01.2011
NVQ Level 3 in Childcare - undefined
The Bury College Apprentice
01.2009 - 01.2011
NVQ Level 1 in Childcare - undefined
The Manchester College
01.2006 - 01.2007
Leadership and Management - undefined
Daisy Chains Nursery
Ramsbottom, Bury 01.2011 - 01.2012
NVQ Level 2 in Childcare - undefined
The Manchester College
01.2007 - 01.2008
Safeguarding - undefined
Collyhurst nursery school
ACES Training - undefined
Collyhurst nursery school
Skills
- Good communication skills
- Teamwork
- Empathy and compassion
- Honesty and confidentiality
- Problem-solving objective
- Good time keeping skills
- Recording accurate information
Personal Information
- Date of birth: 02/28/90
- Nationality: White British
Custom
- E-Learning Hate Crime
- E-Learning Domestic Abuse and Intimate Partner Violence
- E-Learning Lone Worker Safety Management with the Orbis Device
- Wellcomm screening Training
- REAL (Raising Early Achievement in Literacy)
- Food Hygiene Level 2
- Food Allergan training
- ACES Training
- CAPS (Children and parents Service) 3 days course training
- ASQ's Training
- E-Learning - Child Protection Level 2
- E-Learning - Health and Safety
- E-Learning - Equality and Diversity
- E-Learning - Data Protection
- Oral health training
- Percutaneous endoscopic gastrostomy (PEG Feeding) Training
Timeline
Housing officer
Manchester City Council
03.2022 - Current
Outreach Worker
Collyhurst Nursery school and Children's Centre
04.2016 - 03.2022
Nursery Officer
The Manchester College
01.2013 - 01.2016
Nursery Nurse Team Leader
Daisy Chains Nursery
01.2011 - 01.2013
Leadership and Management - undefined
Daisy Chains Nursery
01.2011 - 01.2012
Key Skill in Maths, IT and English -
The Bury College Apprentice
01.2009 - 01.2011
NVQ Level 3 in Childcare - undefined
The Bury College Apprentice
01.2009 - 01.2011
Level 3 Apprenticeship Childcare
Daisy Chains Nursery
01.2008 - 01.2011
NVQ Level 2 in Childcare - undefined
The Manchester College
01.2007 - 01.2008
NVQ Level 1 in Childcare - undefined
The Manchester College
01.2006 - 01.2007
Safeguarding - undefined
Collyhurst nursery school
ACES Training - undefined
Collyhurst nursery school
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