Nicole Devine
Belfast
Summary
About me
I have been fortunate to gain over six years of experience in working with children and young people with disabilities and challenging behaviours. I have developed a passion for this area of work as I enjoy being able to help others, watch them grow as individuals and exceed their goals.
I am a dedicated individual who is highly motivated whilst working as a team or working on my own. I am aware of how to identify individual needs and trying different ways of meeting these needs but also aware of when I may need to ask for help and implementing others plans to gain the desired outcome.
With having successfully completed my degree, this has helped me greatly with my time management and organisation skills and well as working effectively under pressure.
I am a well prepared individual dedicated to helping students learn and grow academically, physically, socially and emotionally. I am enthusiastic about assisting with activities and projects using personalised approach while also be reliable in helping teacher with class preparation and record keeping.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Insurance Claims Handler
AH Assist
06.2024 - Current
- Retrieved claim records to verify policyholder information and coverage before processing claims.
- Provided exceptional customer service by addressing queries and concerns related to claims processes.
- Monitored ongoing claims to adjust reserves and ensure accurate financial reporting.
- Participated in regular team meetings to discuss challenges and share insights on improving service delivery.
- Delivered exceptional customer service by keeping claimants informed throughout the claims process.
- Assisted with claims processing and coordinating necessary documentation.
- Liaised with policyholders to gather necessary documentation and evidence for claim substantiation.
- Negotiated settlements with claimants, effectively balancing customer satisfaction and company interests.
Classromm Assistant
Cathedral Nursery
09.2023 - 06.2024
- As I manily worked one to one with a child with additional needs I managed their behaviour within the classroom, promoting a positive and productive atmosphere for them and all pupils.
- Maintained safe, clean and organised classroom environment.
- Supervised child/children during activities and play, helping maintain safety and proactively address behavioural problems.
- Helped teachers set up for lessons by arranging tables, sorting worksheets and locating books.
- Accompanied and supervised pupils on visits, trips and other out-of-school activities.
- Encouraged student participation and engagement through interactive and hands-on learning approaches.
- Complied with policies and procedures relating to child protection, safeguarding and security.
Classroom Assistant
Cedar Lodge School
Belfast
02.2022 - 06.2023
- Maintained safe, clean and organised classroom environment.
- Helped teachers set up for lessons by arranging tables, sorting worksheets and locating books.
- Assisted teachers in managing class behaviour using positive reinforcement and rewards schemes.
- Helped teachers plan engaging activities and create level-appropriate teaching materials.
- Maintained excellent student relationships by providing ongoing support.
- Conducted in-depth research to obtain materials, supplies and teaching aids.
- Helped struggling students overcome academic difficulties by providing extra support and assistance throughout lessons.
- Assisted in planning, creating, developing and sourcing teaching materials.
- Complied with policies and procedures relating to child protection, safeguarding and security.
- Accompanied and supervised pupils on visits, trips and other out-of-school activities.
- Prepared, maintained and used equipment and resources required to meet lesson plans and learning activities.
Family Support Worker
Kids Together
Belfast
01.2017 - 02.2022
- Liaised between families and community agencies to provide comprehensive care and support.
- Monitored and reported on child development, highlighting any concerns to relevant professionals.
- Created and maintained comprehensive case files, documenting interventions and outcomes.
- Encouraged service users to be independent and active members of society.
- Developed trusting relationships with service users and advocated on their behalf.
- Practised high levels of empathy, understanding and sharing feelings with others to provide safe, secure environment.
- Worked with families during life transitions, identifying challenges and providing support.
- De-escalated violent, aggressive and threatening behaviour.
- Built strong relationships with families, gaining trust and facilitating more effective support.
- Adapted work schedule and duties, depending on client needs.
- Referred families to specialist services when specific needs were identified, ensuring comprehensive support.
- Assessed family needs to develop tailored support plans, fostering improved living conditions.
- Maintained confidentiality of sensitive information, respecting the privacy of families served.
Customer Service Advisor
Convergys
Belfast
10.2015 - 11.2016
Shop Assistant
Sports Direct
Belfast
05.2014 - 10.2015
Floor Supervisor
Box Nightclub
Belfast
09.2013 - 05.2014
Domestic Cleaner
Belfast Trust
Belfast
05.2013 - 09.2013
Education
Bachelor of Science - Criminology and Criminal Justice
Ulster University
Belfast2020
A-Levels - History B, Religion B, Politics C
St Dominic's Grammar School
Belfast2013
GCSEs - 9 GCSE's Grades A-C
St Dominic's Grammar School
Belfast2012
Skills
- Excellent communication
- Great time management
- Exceptional organisation
- Approachable
- Interpersonal skills
- Team work
- Class supervising
- Class behaviour management
- Classroom setup
- Homework and classwork marking
- Activity planning
Certification
- First Aid Training
- Epilepsy Training (including the administration of medication)
- Child Protection Training
- MAPA Training
- Autism Awareness Training
- Tracheotomy Care Training
- SATS Training
Current Role and Responsibilities
My current responsibilities as a Claims Handler at AH Assist are receiving, assessing, investigating, and settling insurance claims, applying policy terms, gathering evidence, liaising with experts, and ensuring fair, prompt outcomes within their authority limits.
References
Caitlin Palmer
Management, Kids Together Belfast
Tel: 07713133998
Karen Rock
Senior Leadership Member, Cedar Lodge School
Tel: 07738 715295
Email: krock328@cedarlodge.belfast.ni.sch.uk
Timeline
Insurance Claims Handler
AH Assist
06.2024 - Current
Classromm Assistant
Cathedral Nursery
09.2023 - 06.2024
Classroom Assistant
Cedar Lodge School
02.2022 - 06.2023
Family Support Worker
Kids Together
01.2017 - 02.2022
Customer Service Advisor
Convergys
10.2015 - 11.2016
Shop Assistant
Sports Direct
05.2014 - 10.2015
Floor Supervisor
Box Nightclub
09.2013 - 05.2014
Domestic Cleaner
Belfast Trust
05.2013 - 09.2013
GCSEs - 9 GCSE's Grades A-C
St Dominic's Grammar School
A-Levels - History B, Religion B, Politics C
St Dominic's Grammar School
Bachelor of Science - Criminology and Criminal Justice
Ulster University