Jordan Johnston
Cannock
Summary
Accomplished professional with extensive expertise in telephony systems and regulatory compliance, adept at utilising insurance software for efficient settlement calculations and case prioritisation. Demonstrates exceptional negotiation mastery and diplomacy in conversations, ensuring ethical conduct and professional empathy in all interactions. Proven track record in customer service excellence, complaint resolution, and project management, with a strong focus on IT and First Notice of Loss (FNOL) handling. Skilled in workload prioritisation and working with KPIs to deliver outstanding results under pressure. Committed to advancing career goals by leveraging research and information gathering skills to enhance customer care strategies.
Overview
8
8
years of professional experience
Work history
Insurance claims handler
SBS Insurance Services
2025.01 - 2026.01
- Achieved timely settlements with meticulous case handling.
- Upheld confidentiality in all client interactions, respected privacy rights of individuals involved in claims process.
- Conducted thorough investigations for accurate claim outcomes.
- Managed high volumes of cases to ensure smooth workflow.
- Improved customer satisfaction by efficiently processing insurance claims.
- Handled complex claims for better claim resolution.
- Negotiated fair settlements to uphold company reputation.
Sales Advisor
Currys
2024.06 - 2025.01
- Delivered excellent customer service by addressing and resolving queries.
- Implemented promotional strategies for increased product visibility.
- Worked extended hours during holiday season managing high customer footfall.
- Increased sales through effective negotiation and persuasion techniques.
- Monitored and refreshed displays to attract customers.
- Assisted in stock taking for accurate inventory management.
- Educated customers on warranties and return policies for transparency.
- Attended training sessions regularly to keep abreast with latest sales techniques.
Sales Advisor
EE
2019.11 - 2024.06
- Established rapport with potential buyers to foster repeat business.
- Educated customers on warranties and return policies for transparency.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Suggested suitable products to customers for enhanced shopping experience.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Assisted in stock taking for accurate inventory management.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Handled high-volume telesales enquiries within call-time targets.
Sales Assistant, Trainee Footwear Supervisor, Trainee Stockroom Supervisor
JD Sports Ventura Park
2018.04 - 2019.09
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Trained new staff members, fostering a supportive working environment.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Delivered exceptional after-sales service, encouraging repeat business.
Education
GCSE - English, Maths, Science, Creative Media, ICT, P.E.
Chase High School
CannockBTEC Level 3 Extended Diploma - IT
South Staffordshire College
CannockSkills
- IT
- First Notice of Loss (FNOL) handling
- Negotiation skills
- Working with KPIs
- Case prioritisation
- Motivation and persuasion
- Adaptability to industry changes
- Complex report writing
- Diplomacy in conversations
- Ethical conduct
- Pressure handling
- Complaint management
- Customer Service
- Project Management
- Complaint resolution
- Empathetic communication
- Customer satisfaction commitment
- Workload prioritisation
- Client education
- Microsoft Office proficiency
- Risk analysis
- Fraud prevention
References
Available on request
Timeline
Insurance claims handler
SBS Insurance Services
2025.01 - 2026.01
Sales Advisor
Currys
2024.06 - 2025.01
Sales Advisor
EE
2019.11 - 2024.06
Sales Assistant, Trainee Footwear Supervisor, Trainee Stockroom Supervisor
JD Sports Ventura Park
2018.04 - 2019.09
BTEC Level 3 Extended Diploma - IT
South Staffordshire College
GCSE - English, Maths, Science, Creative Media, ICT, P.E.
Chase High School