Amin Sulaman
Newcastle upon Tyne,Tyne and Wear
Summary
Driven professional with keen eye for detail and problem-solving abilities, excelling in analytical thinking and customer service. Demonstrates strong communication and organisational skills, capable of handling complex claims processes and resolving issues effectively. Committed to delivering high-quality results and enhancing operational efficiency in a claims team manager role.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Insurance claims handler
Somerset Bridge
Newcastle upon Tyne, Tyne and Wear
05.2024 - 07.2025
- Completed the graduate scheme, learning about the different departments and the way they work at Somerset Bridge including FNOL, Third party, Total loss, Theft, CIT, Intel and PI/CH
- Completion of the future leaders programe learning different techniques and ways to manage and lead a tem effectively.
- Currently a part of the Kinch Robinson trials, providing feedback on the modules on how it can be safely and effectively rolled out to other colleagues in the business
- Completed the RDT project which tested the post andtask system linked to landscape. Ensuring that the post and maual tasks are recorded correctly to ensure the company can priorities accordningly
- Helped coach and train handlers in the PI academy.
- Currently undertaking the PI/CH inductions for new starters.
- Stepped up as an interim manager when my manager was on annual leave for over a month - completing SOW, updating and anaysing MI, stepping into manager meetings 3x per week for to update progress and ocnfirm where we were at
Education
Master of Science - Business and management
Northumbria University
Newcastle upon Tyne 09.2021 - 09.2022
Bachelor of Science - Business Management
Northumbria University
Newcastle upon Tyne 09.2018 - 09.2021
Skills
- Time management
- Decision-Making competence
- Liability understanding
- Claim investigation technique
- Claims processing
- Written and verbal communication
- Case Management
- Conflict Resolution
- Complaints management
- Claims negotiation
- Working with KPIs
- Claims settlement procedures
Languages
English
Affiliations
- Dungeons and Dragon RPG
- Professional Wrestling
References
References available upon request.
Timeline
Insurance claims handler
Somerset Bridge
05.2024 - 07.2025
Master of Science - Business and management
Northumbria University
09.2021 - 09.2022
Bachelor of Science - Business Management
Northumbria University
09.2018 - 09.2021
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