Summary
Work history
Education
Skills
Hobbies
Timeline
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Nicole Cameron

Ballygrant Isle of Islay

Summary

A compentent individual with years of experience within different customer facing roles. Detailed oriented, adaptable and looking for a new role to throw myself into providing excellent customer service.

Work history

Booking Admin (Seasonal only)

Glen Nevis Holidays
Fort William
2024.06 - 2025.10
  • Delivered exceptional customer service to every customer who called or visited office, ensuring any questions were answered, bookings made and confidently dealing with any complaints.
  • Responded to all email enquiries in swift friendly manner.
  • Ensured clean tidy work enviroment was maintained.
  • Worked as part of team to ensure all daily tasks were completed and offering any cover when my team could not make it to work.
  • Followed all companies procedures when opening and closing office daily.

Counter assistant

Islays Plaice
Bowmore
2024.11 - 2025.03
  • Handled cash/card transactions, efficently to make sure accurate accounting at end of shift.
  • Maintained positive attitude whilst interacting with customers even in very fast paced enviroment.
  • Prepared food items as per orders, maintaining taste consistency and quality standards.
  • Performed opening and closing procedures as per company policy, ensuring store readiness every day.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Cleaned kitchen areas, food counters, and cooking utensils.
  • Followed health and safety standards to protect customers from illness and cross-contamination.

Front of house team member (Seasonal)

Ben Nevis Bar and Restaurant
Fort William
2022.07 - 2024.06
  • Recommended menu items to guests, especially those looking to try our Scottish food.
  • Fit into team to ensure all guests were served in friendly, time efficent manner.
  • Adapted to handle difficult situations when they arose and handled any complaints in understanding manner.
  • Upheld rigorous hygiene standards in all front-of-house areas.
  • Maintained high standards of customer service during peak times.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Ensured was update with everything on menu to ensure I could inform customers regarding ingredients allergy and dietary issues.

Duty manager

Lochside Hotel
Bowmore
2021.09 - 2022.06
  • Handled cash/card transactions accurately for financial integrity.
  • Managed front-of-house operations to maintain high levels of service.
  • Allocated my team to ensure all tasks were completed while maintaining excellent customer service.
  • Handled complaints and customer concerns with speed and knowledge, delivering professional, personalised service.
  • Wrote end of shift reports to ensure next manager knew in detail exactly what has been done and what would be needed.
  • Served drinks and food to all guests in friendly manner.

Education

Scottish Highers -

Islay High School
Bowmore

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Excellent IT skills and good understanding of many different softwares including microsoft office

Hobbies

Reading

Walking

Learning Italian

Creative writing

Timeline

Counter assistant

Islays Plaice
2024.11 - 2025.03

Booking Admin (Seasonal only)

Glen Nevis Holidays
2024.06 - 2025.10

Front of house team member (Seasonal)

Ben Nevis Bar and Restaurant
2022.07 - 2024.06

Duty manager

Lochside Hotel
2021.09 - 2022.06

Scottish Highers -

Islay High School

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Nicole Cameron