Nicole Benjamin
Edgware
Summary
Dynamic professional with a strong foundation in analytical thinking, time management, and project management. Demonstrates exceptional communication and organisational skills, effectively solving problems and fostering team collaboration. Committed to leveraging these competencies to drive successful project outcomes and contribute to organisational growth.
Overview
9
9
years of professional experience
Work History
Deputy Store Manager
Lidl
Luton
09.2025 - Current
- Lead daily store operations, including replenishment, merchandising, stock availability and task prioritisation, to maintain efficient operations.
- Monitor and manage KPIs, including turnover, unit sales, productivity, and LFL growth, to identify opportunities for growth and drive results.
- Oversee stock counts and inventory controls, supporting stock accuracy, product availability, waste reduction and loss prevention.
- Support the Store Manager with overall store performance and colleague development and implement actions to improve commercial and operational results.
Assistant Team Manager - Remerch
Lidl
Luton
08.2023 - 08.2025
- Delivered equipment, merchandising and layout changes across 100+ stores, successfully managing 5 new store openings.
- Planned and coordinated store renovation re- implementation through to on-site delivery, working cross-functionally with various stakeholders.
- Developed and implemented an Excel-based equipment ordering and cost control tool to identify high-value and duplicate orders. Saving up to £500 per week and providing greater visibility to Heads of Department.
- Used Micro Space Planner to create and update store layouts, acting as the blueprint for installation teams.
- Planned and facilitated cross-functional meetings with stakeholders and various contractors ahead of complex installations.
Sales Graduate Management
Lidl
Enfield
09.2021 - 07.2023
- Facilitated smooth business operations by assigning tasks based on staff capabilities.
- Ensured adherence to company standards and compliance requirements in daily operations.
- Performed accurate inventory checks and stock takes to maintain precise stock level records.
- Supported regional inventory targets through conducting monthly test purchases and audits.
- Managed one of the busiest stores in the country with an average daily footfall of 9000 customers and average weekly turnover of £500k.
Customer Assistant
Marks and Spencer
Brent Cross
09.2019 - 08.2021
- Adapted and worked flexibly across the store and supported colleagues in order to meet customer and business needs.
- Answered customer queries in a polite and friendly manner, leading to increased customer satisfaction.
- Shared knowledge and experience with colleagues to encourage, support and promote the performance of the team.
- Mentored new colleagues on customer service and internal processes.
Customer Service & Sales Representative
Geoffrey Insurance
Whitstable
06.2017 - 06.2019
- Managed inbound sales leads, policy renewals and mid-term adjustments daily within agreed service levels.
- Presented and clearly explained insurance policy options based on customers' needs.
- Won ‘Top Upgrade Seller' in July and August 2018 by offering additional products and capitalising on up-selling opportunities.
- Developed new ideas to increase customer feedback online via Trustpilot, leading to success in team competitions.
- Followed compliance guidelines and procedures accurately.
Education
BSc. (Honours) - Forensic Science
University of Kent
08-2021
A-Levels - BTEC Level 3 Extended Diploma in Applied Science (Medical)
Harrow College
07-2015
High School -
Copthall School
07-2013
Skills
- Multi-site Project Delivery
- Contractor and Stakeholder Management
- Equipment & Inventory Management
- Store Fit-Out & Operational Readiness
- Project Tracking & Reporting
- Risk and Issue Resolution
References
Available on request.
Timeline
Deputy Store Manager
Lidl
09.2025 - Current
Assistant Team Manager - Remerch
Lidl
08.2023 - 08.2025
Sales Graduate Management
Lidl
09.2021 - 07.2023
Customer Assistant
Marks and Spencer
09.2019 - 08.2021
Customer Service & Sales Representative
Geoffrey Insurance
06.2017 - 06.2019
BSc. (Honours) - Forensic Science
University of Kent
A-Levels - BTEC Level 3 Extended Diploma in Applied Science (Medical)
Harrow College
High School -
Copthall School