Nicolas Sabogal Castano
London,London
Summary
Ambitious Supervisor with strengths in team development and customer service excellence. Cultivates supportive environments through effective training and communication. Drives positive customer experiences to enhance loyalty and satisfaction. Detail-oriented Manager skilled in coaching and training staff to exceed service standards. Manages operational processes to ensure smooth company functions, fostering a collaborative environment. Focused on enhancing service quality and customer satisfaction.
Overview
8
8
years of professional experience
Work History
General Manager
Frequency Coffee
London
2026.03 - Current
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Selected and mentored senior staff, creating successful leadership team.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Supervisor
La Cocinita Street Food
London
2025.07 - 2026.01
- Maintained high standards of cleanliness and organisation in the workplace.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Facilitated communication between senior management and staff, acting as a liaison.
- Coordinated with other departments to streamline processes and improve overall efficiency.
Bartender/Head Barista
Brother Marcus
London
2025.07 - 2026.01
- Kept bar stocked and organised for easy access and quick service to customers.
- Assisted with stock counting, ordering and replenishing.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
Guest Services Ambassador
Rapport
London, London
2023.08 - 2024.04
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Welcomed guests and clients in friendly, positive manner.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
Head Barista
Gails Bakery
London, Brentwood
2022.09 - 2023.07
- Recruited and coached junior baristas, training to deliver faultless service and quality coffee.
- Cleaned and maintained coffee equipment and machinery regularly, minimising faults and maximising performance.
- Worked with meticulous attention to precision and detail, ensuring first-class coffees every time.
- Created innovative, seasonal latte art, reflecting trends and demands to excite and engage customers.
- Maintained spotlessly clean working environments, minimising contamination risk and maximising hygiene standards.
- Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
- Adhered to recipe and presentation standards for specialty coffee drinks.
Team Leader
Gails Bakery
London, London
2021.04 - 2022.08
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
Head Baker
Gails Bakery
London, London
2018.04 - 2020.03
- Kept up to date with cleaning and safety check schedules in line with company requirements.
- Maintained food safety levels by checking product temperatures and freshness.
- Completed all bakery preparations in timely and professional manner to keep shop running smoothly.
- Monitored inventory and routinely re-ordered stock to avoid ingredient shortages.
Baker
Gails Bakery
London, London
2018.10 - 2019.02
- Placed dough in pans, moulds and sheets, monitoring products during baking and adjusting temperatures as needed.
- Set oven temperatures and monitored or modified when needed to deliver perfectly baked goods.
Education
Diploma of Higher Education - Turism
Institucion Educativa Rufino Jose Cuervo Centro
Colombia2014-01
Skills
- Barista training
- Coffee artistry
- Safe food handling practices
- Product displays
- Latte art
- Customer service
- Multitasking
- Milk texturing
- Staff recruitment
- Team leadership
Timeline
General Manager
Frequency Coffee
2026.03 - Current
Supervisor
La Cocinita Street Food
2025.07 - 2026.01
Bartender/Head Barista
Brother Marcus
2025.07 - 2026.01
Guest Services Ambassador
Rapport
2023.08 - 2024.04
Head Barista
Gails Bakery
2022.09 - 2023.07
Team Leader
Gails Bakery
2021.04 - 2022.08
Baker
Gails Bakery
2018.10 - 2019.02
Head Baker
Gails Bakery
2018.04 - 2020.03
Diploma of Higher Education - Turism
Institucion Educativa Rufino Jose Cuervo Centro