Summary
Overview
Work history
Education
Skills
Timeline
Intern

Michelle Haley

Liskeard,Please select...

Summary

Offering strong organisational and leadership skills with background in customer service and team management. Knowledgeable about creating welcoming environments and fostering positive customer experiences. Ready to use and develop communication, problem-solving, and multitasking skills in any thing in catering or retail role.

Overview

21
21
years of professional experience

Work history

Cafe manager

Morrisons
Plymouth , Devon
09.2021 - Current
  • Developed promotional strategies, driving an increase in sales volume.
  • Created rosters based on shifts and business needs for smooth operations.
  • Streamlined operations for increased efficiency through effective staff scheduling.
  • Handled customer complaints effectively, preserving the brand image.
  • Trained new staff members to maintain quality of service delivery.
  • Promoted the cafe on social media platforms for greater visibility.
  • Upheld high cleanliness standards for optimal dining experience.
  • Monitored daily sales using point-of-sale systems, maintaining accurate records.
  • Ensured adherence to food hygiene regulations, safeguarding public health.
  • Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
  • Managed inventory to avoid stock shortages or excesses.
  • Coordinated between kitchen staff and servers during peak hours ensuring seamless service.
  • Boosted cafe's reputation with proactive conflict resolution strategies.
  • Improved customer satisfaction by delivering prompt and professional service.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Developed and managed cleaning rosters to guarantee cafe health and safety standards.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.

Ambient manager

Asda
Wakefield , West Yorkshire
09.2004 - 08.2022
  • Fostered a positive work environment with regular team-building activities.
  • Delegated tasks efficiently to maximise productivity.
  • Led performance reviews, identified areas for improvement.
  • Enforced safety regulations to reduce workplace accidents.
  • Facilitated staff training, resulting in better customer service.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Delivered high-quality products to increase customer satisfaction.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Streamlined processes to improve and optimise office operations.
  • Represented organisations at seminars, conferences and business events.

Education

GCSEs -

St John Fishers
Dewsbury

Skills

  • Multitasking under pressure
  • Staff performance analysis
  • Commercial cooking
  • Constructive feedback giving
  • Health and Safety Compliance
  • Cash handling
  • Equipment Maintenance
  • Cafe staff recruitment
  • Food health and hygiene compliance
  • Beverage preparation
  • Food storage procedures
  • Barista training
  • Staff supervision
  • Hospitality training
  • Deli counter service
  • Service excellence
  • Customer issue resolution
  • Food presentation
  • Fresh produce stock control
  • Kitchen equipment usage
  • Rotas and payroll
  • Barista work
  • Cost Accounting
  • Barista and product training
  • Budget control
  • Fast-paced cafe service
  • Product promotion
  • Cleaning roster management
  • Event planning
  • Performance and talent feedback
  • Hot drinks preparation
  • Stock ordering and rotation
  • Café brand development
  • Ordering provisions
  • Stock ordering systems
  • POS system operation
  • Food hygiene standards
  • Microsoft Office proficiency
  • Espresso machine operation
  • Food Hygiene
  • Fresh food preparation
  • Complaint management
  • Sales techniques
  • Business development
  • Staff training
  • Operations management
  • Customer service best practices
  • Employee scheduling
  • Service-orientated
  • Supervisory skills
  • Full service restaurant background
  • Recruitment and training
  • Staff scheduling
  • Supply ordering
  • Staff development and mentoring

Timeline

Cafe manager

Morrisons
09.2021 - Current

Ambient manager

Asda
09.2004 - 08.2022

GCSEs -

St John Fishers

Similar Profiles

Create profile
Michelle Haley