Nicolas Hernandez
Woking,England
Summary
Driven individual with diverse experience in customer service and team leadership. Leverages strong problem-solving abilities and effective communication to enhance client satisfaction and operational success. Committed to continuous professional development and contributing to team achievements.
Overview
4
4
years of professional experience
Work History
Team Leader
Co-op
Woking, Surrey
08.2025 - Current
- Led and motivated a team within a busy retail environment, ensuring excellent customer service and smooth daily operations
- Assisted with recruitment support activities including onboarding, training, and mentoring new employees
- Coordinated staff rotas and delegated responsibilities to maintain productivity and operational efficiency
- Managed customer concerns professionally, resolving issues quickly while maintaining positive relationships
- Supported achievement of store KPIs and performance targets through strong teamwork and communication
- Built strong interpersonal and leadership skills by supervising staff and maintaining team morale in high-pressure situations
- Worked closely with management to ensure compliance with company standards, policies, and procedures
- Demonstrated strong organisational skills through multitasking, prioritising workloads, and managing responsibilities effectively.
- Developed transferable recruitment skills including candidate-style communication, relationship management, problem-solving, and stakeholder interaction
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
BRANCH MANAGER
WEBUYANYCAR
Woking, Surrey
04.2024 - 10.2024
- Delivered outstanding customer service throughout the car valuation and sales process.
- Performed detailed vehicle inspections and assessments to determine accurate market value.
- Completed all required documentation, ensuring full legal and compliance standards were met.
- Managed daily branch operations including scheduling, inventory, and cash handling.
- Built strong customer relationships, resulting in repeat business and positive feedback.
WAITER/BARMAN
WAGAMAMA
Guildford, Surrey
06.2023 - 03.2024
- Operated in high pressure, fast paced restaurant environment while maintaining great customer service.
- Served customers efficiently and professionally on the restaurant floor as well as behind the bar.
- Displayed skills in multitasking, teamwork, problem solving and customer engagement.
- Delt with customer complaints professionally.
SALES REPRESENTATIVE (DOOR TO DOOR)
BRITISH TELECOM
Brighton, East Sussex
11.2022 - 03.2023
- Promoted broadband upgrades to existing and new customers in target areas.
- Demonstrated resilience, confidence and a persuasive communication in order to close sales.
- Maintained positive through rejection and made sure to stay motivated to get the next sale.
Education
BTEC - Level 3 - Business
SJB SIXTH FORM
Woking, Surrey01.2021
BTEC - Level 3 - Travel & Tourism
SJB SIXTH FORM
Woking, Surrey01.2021
BTEC - Level 3 - Media Studies
SJB SIXTH FORM
Woking, Surrey01.2021
BTEC - Level 3 - Physical Education
SJB SIXTH FORM
Woking, Surrey01.2021
Dubai, United Arab Emirates -
GEMS FIRSTPOINT INTERNATIONAL
Dubai, United Arab Emirates01.2019
Skills
- Excellent communication skills
- Problem solving
- Leadership skills
- Task prioritising
- Operational planning
- Issue resolution
- Client support
- Decisive decision-making
- Excellent customer service
- Time management and organisation
- Able to work under pressure
- Team leadership
- Customer relationship management
- Customer engagement
- Multitasking efficiency
References
References available on request
Hobbies and Interests
- Graphic design
- Event planning
- Football
- Travelling
- Clothing design
- Cooking
- Music
- Marketing
- Video planning/creating
Languages
English
First Language
Spanish
Proficient
C2
Timeline
Team Leader
Co-op
08.2025 - Current
BRANCH MANAGER
WEBUYANYCAR
04.2024 - 10.2024
WAITER/BARMAN
WAGAMAMA
06.2023 - 03.2024
SALES REPRESENTATIVE (DOOR TO DOOR)
BRITISH TELECOM
11.2022 - 03.2023
BTEC - Level 3 - Business
SJB SIXTH FORM
BTEC - Level 3 - Travel & Tourism
SJB SIXTH FORM
BTEC - Level 3 - Media Studies
SJB SIXTH FORM
BTEC - Level 3 - Physical Education
SJB SIXTH FORM
Dubai, United Arab Emirates -
GEMS FIRSTPOINT INTERNATIONAL