Summary
Overview
Work history
Education
Skills
Timeline
Generic

Nicola Harding

Halesworth,Suffolk

Summary

Dedicated culinary professional with a strong service-oriented mindset and extensive knowledge in food safety and hygiene standards. Proficient in quick-fire cooking, vegan cuisine, and special dietary requirements, ensuring exceptional dining experiences for all guests. Skilled in coffee making, drinks preparation, and cash handling, with a keen eye for allergy awareness and stock ordering. Committed to maintaining high standards of food preparation while aspiring to further enhance expertise in the culinary arts.

Skilled hospitality professional with focus on providing top-notch customer service in fast-paced café environments. Can deliver enhanced customer satisfaction and promote return visits through friendly, attentive service. Well-versed in operating coffee machines, serving food, and maintaining clean, welcoming environments.

Overview

5
5
years of post-secondary education
17
17
years of professional experience

Work history

Cafe Worker

Marks & Spencer
West Thurrock, Essex
2009.08 - Current
  • Collaborated with kitchen staff to ensure timely food preparation.
  • Promoted daily specials to increase sales.
  • Assisted in inventory management for optimal stock control.
  • Prepared hot and cold beverages for customers' satisfaction.
  • Implemented hygiene standards strictly whilst working on food preparation tasks.
  • Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
  • Stocked display cases with fresh bakery items, enticing customers to make purchases.
  • Handled cash transactions accurately, minimising discrepancies at the end of shift.
  • Kept up-to-date knowledge about menu items, guiding customers effectively.
  • Maintained clean and organised work area, contributing to efficient service delivery.
  • Rotated perishable products regularly, avoiding wastage due to spoilage.

Education

GCSEs -

Dagenham Priory School
Dagenham Essex
1984.09 - 1989.07

Skills

  • Service-Oriented mindset
  • Food safety knowledge
  • Quick-Fire cooking
  • Hygiene standards adherence
  • Special dietary requirements knowledge
  • Vegan cuisine knowledge
  • Cash handling
  • Food preparation
  • Coffee making
  • Stock ordering
  • Allergy awareness
  • Drinks preparation

Timeline

Cafe Worker

Marks & Spencer
2009.08 - Current

GCSEs -

Dagenham Priory School
1984.09 - 1989.07
Nicola Harding