James Perham
Southampton
Summary
Friendly and reliable, offering strong customer service and communication skills as I genuinely enjoy hospitality and the service industry. Adept in multitasking and maintaining a clean and welcoming environment while dealing with a busy working climate. My experience in working as a team leader helped me to develop problem solving skills and the ability to form friendships and working relationships with people of all ages and backgrounds
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Cafe worker/ Team Leader
Walled Garden Community Cafe
Tilgate, West Sussex
2023.04 - Current
- Handled cash transactions accurately, avoiding discrepancies
- Engaged with customers in a polite and friendly manner, fostering a welcoming and fun environment.
- Rotated perishable products regularly, using the FIFO system.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Assisted in training new staff members, helping them acclimatise quickly to job demands.
- Checked customer IDs to confirm age before selling age-restricted products.
- Retained strong knowledge of our till system as well as recommending acceptable meals for customers with severe allergies or intolerance.
- When acting as team leader: delegated closing tasks, helped to solve problems throughout shifts and became the first point of call in a team of up to 11 people.
- Kept up to date with allergy, food safety and alcohol online training courses.
Education
A-Levels - English Literature, Film Studies and Art
Imberhorne Sixth Form
East Grinstead, West Sussex 2023.09 - 2025.06
Bachelor of Arts - Film and English
University of Southampton
Southampton 2025.09 -
Skills
- Patience and composure
- Hygiene standards adherence
- Gluten-Free menu familiarity
- Vegan cuisine knowledge
- Service-Oriented mindset
- Resilience in fast-paced environments
- Customer Service
- Conflict Resolution
- Till operation
- Waiting tables
Affiliations
- Art
- DVD and Vinyl Collecting
References
References available upon request.
Timeline
Bachelor of Arts - Film and English
University of Southampton
2025.09 -
A-Levels - English Literature, Film Studies and Art
Imberhorne Sixth Form
2023.09 - 2025.06
Cafe worker/ Team Leader
Walled Garden Community Cafe
2023.04 - Current