Brooke Hall

lakeside cafe

Middlesbrough, England

07.2024 - 10.2025

Supported other team members during peak hours for smooth operations.
Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
Ensured cleanliness of cafe premises by performing regular cleaning duties.
Engaged with customers in a polite manner, fostering a welcoming environment.
Managed take-away orders efficiently, catering to the needs of busy customers.
Kept up-to-date knowledge about menu items, guiding customers effectively.
Stocked display cases with fresh bakery items, enticing customers to make purchases.
Prepared hot and cold beverages for customers' satisfaction.
Prepared fresh pastries and sandwiches daily for a variety of offerings.
Rotated perishable products regularly, avoiding wastage due to spoilage.
Collaborated with kitchen staff to ensure timely food preparation.
Assisted in training new staff members, helping them acclimatise quickly to job demands.
Handled cash transactions accurately, minimising discrepancies at the end of shift.
Followed all cafe policies and procedures diligently for consistency in service quality.
Implemented hygiene standards strictly whilst working on food preparation tasks.
Maintained clean and organised work area, contributing to efficient service delivery.
Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Promoted daily specials to increase sales.
Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.