Nicki Wilson
Summary
BACP Registered Counsellor with a commitment to the Ethical Framework of the Professional Body, dedicated to establishing trusting relationships and promoting open communication with clients. Proficient in psycho-education and sharing effective coping strategies to enhance client self-awareness. Skilled in managing confidential client records, ensuring privacy and security, while engaging in reflexive practice for optimal counselling delivery. Regularly undertakes Continuous Professional Development to advance counselling knowledge and skills. Adheres strictly to safeguarding policies, prioritising client wellbeing and safety, maintaining professional boundaries, and fulfilling ethical responsibilities.
Overview
33
33
years of professional experience
Work history
Counsellor
Time to Talk West Berkshire
Newbury
2026.02 - 2026.07
- Providing one-to-one counselling to children, young people, and young adults in a safe, ethical, and person-centred manner.
- Building and maintaining therapeutic relationships, supporting clients with a range of emotional and mental health needs.
- Maintaining accurate, confidential, and anonymised client records in accordance with data protection and organisational policies.
- Managing appointments and communicating professionally with clients using secure case management and communication systems.
- Upholding confidentiality, safeguarding responsibilities, and professional boundaries in line with ethical and legal requirements.
- Performing risk assessments and taking appropriate action to promote client safety and wellbeing.
- Engaging in regular clinical supervision and reflective practice to support safe and effective counselling.
- Undertaking continuous professional development (CPD) to enhance knowledge, skills, and ethical practice.
- Adhering to organisational policies, procedures, and health and safety requirements.
Counsellor and Assessor
The Olive Branch Counselling Service
Winchester
2023.04 - 2026.07
- Providing one-to-one counselling for adults (18+) in person and online, delivering short- and long-term therapeutic support for up to one year.
- Supporting clients experiencing a range of presenting issues, including domestic abuse, depression, bereavement, anxiety, suicidal ideation, and low self-esteem.
- Maintaining accurate client records, including confidential session notes and outcome measures (CORE-10) to monitor therapeutic progress and wellbeing.
- Conducting ongoing risk assessments, prioritising client safety and wellbeing, escalating safeguarding concerns appropriately, and liaising with supervisors and multidisciplinary professionals where required.
- Carrying out initial client intake assessments via telephone and online using a trauma-informed approach, exploring presenting issues, personal history, risk, and existing support networks.
- Contributing to effective client allocation by assessing suitability for counselling and identifying individual support needs.
- Engaging in regular clinical supervision and continuous professional development (CPD) in line with the BACP Ethical Framework to maintain ethical, reflective, and evidence-based practice.
Delivery Manager
Lavazza Professional UK Ltd
2024.02 - 2026.07
- Managing live site support and project delivery for our core business system that underpins our vending management operations.
- Understanding and documenting business requirements for technical solution development
- Engagement with external delivery partner to ensure requirements delivered within agreed scope and specification
- Liaising with key stakeholders to secure resources for testing execution, cutover activities and go live
- Working with key user resources to manage testing related activities, issue resolution and training
Counsellor
Queen Marys Sixth Form College
Basingstoke
2022.09 - 2024.06
- Provided one-to-one, face-to-face counselling to students aged 16–19, delivering short-term therapeutic support of up to 12 weeks.
- Supported young people presenting with a range of issues, including anxiety, social anxiety, depression, suicidal ideation, and family-related difficulties.
- Maintained accurate client records, including attendance, confidential session notes, and CORE-10 outcome measures to monitor therapeutic progress and wellbeing.
- Conducted ongoing risk assessments, prioritising client safety and wellbeing, and escalated safeguarding or clinical concerns appropriately through clinical supervision.
- Built therapeutic relationships using a person-centred approach, promoting emotional wellbeing and resilience in young people.
Global SAP Functional Expert
Lavazza Professional UK Ltd
2019.01 - 2022.12
- Managed aspects of SAP Landscape Migration to a new data centre as part of the Divestiture from Mars Incorporated.
- Worked with external consultants to deliver new functionality to enable divestment of Drinks business from Mars Incorporated within a compressed and time bounded schedule.
- Sales and Distribution lead for migration of all SAP processes and interfaces from Mars to the new Lavazza environment.
- Establishment of new procedures and ways of working with external support partners.
- Project Manager in development of new SAP solution for a newly acquired Vending business.
- Support of the Lavazza Professional Sales, Manufacturing and Distribution function in respect of adoption of Lavazza Group processes.
- Engagement with Technical and Business colleagues across the Lavazza Group as the discovery phase for Global template adoption begins.
SAP Functional Expert Drinks Supply Chain
Mars Drinks
2010.06 - 2018.12
- Full lifecycle project transformation of the ‘Order to Cash' process within core European Markets, UK and France, demonstrating an improvement in Mars Drinks processes.
- Full lifecycle project transformation of the ‘Procure to Pay' process for both US and UK manufacturing Plants within Mars Drinks.
- Sales and Distribution lead on the deployment of a telemetry solution for Order to Cash processing for Third Party operated vending machines in France and Germany.
- Adoption of all core inbound and outbound business processes within the SAP landscape, removing reliance on legacy systems and processes, enhancing the supportability of the business and removing risk of obsolescence.
- Engagement with the broader Mars community and local leadership in respect of sales order processing, manufacturing processes and interfaces to support sales, logistics and manufacturing processes.
- Captured and documented stakeholder business requirements via structured engagement.
- Designed solution architecture, adopting template designs and alignment.
SAP Business Process Owner Sales and Distribution
Mars Drinks
2007.01 - 2010.05
- Deployed the new business processes via a managed business change model, promoting organisational efficiencies through re-deployment of resources.
- Managed the upgrade from SAP R3 to ECC6.0 avoiding obsolescence risk.
- Governed the Continuous Improvement Process and solution roadmap, prioritising and co-ordinating internal investment centrally.
- Demonstrated compliance with financial control audit objectives across Mars Drinks.
Business Process Specialist
Mars Drinks
2002.09 - 2005.05
Customer Liaison and Logistics Clerk
Mars Drinks
1999.05 - 2002.09
Trainee Veterinary Nurse
GP Vets Basingstoke
1993.09 - 1998.05
Education
Foundation Degree - Distinction - Humanistic Counselling based on Transactional Analysis
Peter Symonds Adult And Higher Education College
Winchester, HampshireLevel 3 Certificate - Counselling Skills
Peter Symonds Adult And Higher Education
Winchester, HampshireLevel 2 Certificate - Counselling Skills
Peter Symonds Adult And Higher Education
Winchester, HampshireTA101 An Introduction to Transactional Analysis -
Transactional Analysis Training Organisation
GCSEs Grade C and above - Maths, English Language, English Literature, Geography, French and German
Testbourne Community School
Whitchurch, HampshireTQUK Level 2 Certificate - Understanding Children and Young People's Mental Health
Aspiral Learning Basingstoke College of Technology
Basingstoke, Hampshire 02/2025 - 09/2025
TQUK Level 2 Certificate - Self Harm and Suicide Awareness and Prevention
Aspiral Learning, Basingstoke College of Technology
Basingstoke 02/2024 - 07/2024
Skills
- BACP Registered Counsellor working within the Ethical Framework of my Professional Body
- Establishing trusting relationships with clients, promoting open communication
- Utilising psycho-education and sharing effective coping strategies, to assist client's self-awareness
- Managing confidential client records, ensuring privacy, anonymity and security
- Engaging in reflexive practice to ensure counselling is delivered in the client's best interests and to support the ongoing development of professional counselling skills
- Undertaking regular Continuous Professional Development to enhance counselling knowledge and abilities
- Adhering to safeguarding policies and procedures, prioritising clients' wellbeing and safety while maintaining professional boundaries and fulfilling ethical and legal responsibilities
Hobbies
Nature, travel, reading, walking my dogs and crochet.
OTHER
Computer skills: Familiar with all MS office software. Comfortable with grasping IT systems
Affiliations
- I love all things nature related and spend my downtime taking mindful walks in nature with my dogs.
- I also love to crochet and knit.
Timeline
Counsellor
Time to Talk West Berkshire
2026.02 - 2026.07
Delivery Manager
Lavazza Professional UK Ltd
2024.02 - 2026.07
Counsellor and Assessor
The Olive Branch Counselling Service
2023.04 - 2026.07
Counsellor
Queen Marys Sixth Form College
2022.09 - 2024.06
Global SAP Functional Expert
Lavazza Professional UK Ltd
2019.01 - 2022.12
SAP Functional Expert Drinks Supply Chain
Mars Drinks
2010.06 - 2018.12
SAP Business Process Owner Sales and Distribution
Mars Drinks
2007.01 - 2010.05
Business Process Specialist
Mars Drinks
2002.09 - 2005.05
Customer Liaison and Logistics Clerk
Mars Drinks
1999.05 - 2002.09
Trainee Veterinary Nurse
GP Vets Basingstoke
1993.09 - 1998.05
TQUK Level 2 Certificate - Understanding Children and Young People's Mental Health
Aspiral Learning Basingstoke College of Technology
02/2025 - 09/2025
TQUK Level 2 Certificate - Self Harm and Suicide Awareness and Prevention
Aspiral Learning, Basingstoke College of Technology
02/2024 - 07/2024
Foundation Degree - Distinction - Humanistic Counselling based on Transactional Analysis
Peter Symonds Adult And Higher Education College
Level 3 Certificate - Counselling Skills
Peter Symonds Adult And Higher Education
Level 2 Certificate - Counselling Skills
Peter Symonds Adult And Higher Education
TA101 An Introduction to Transactional Analysis -
Transactional Analysis Training Organisation
GCSEs Grade C and above - Maths, English Language, English Literature, Geography, French and German
Testbourne Community School