Suki Bassi

• Employed active listening techniques to foster a safe and supportive environment for clients.
• Facilitated psychodynamic counselling sessions to explore clients' emotional and psychological challenges.
• Monitored and documented clients' progress to ensure effective treatment and timely interventions.
• Established trusting relationships with clients, promoting open communication.
• Assisted clients in coping with traumatic events, fostering resilience.
• Referred clients to additional services when necessary, broadening support network.
• Managed confidential client records, ensuring privacy and security.
• Ensured ethical practices at all times adhering to counselling standards.
• Demonstrated ethical conduct, adhering to BACP confidentiality guidelines and maintaining boundaries.
• Completed case notes after each session and collated feedback forms filled by clients at beginning, middle and end of counselling.
• Executed appropriate risk-assessment strategies.
• Attended regular training and supervision for improved service user support.
• Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
• Participated in professional development training for skill enhancement.

Supported staffing and recruitment operations through diverse administrative tasks including payroll for contractors and staff wellbeing initiatives encompassing HR and healthcare matters.

• Founded and established an award-winning salon by identifying market needs and developing innovative solutions.
• Secured premises, negotiated lease terms, and designed the complete salon fit-out within budget.
• Created brand identity, logo, and marketing strategies, including advertising campaigns and customer loyalty programmes.
• Managed all financial operations while hiring, training, and developing staff effectively.
• Cultivated strong client and staff relationships through effective communication and personalised services.
• Demonstrated flexibility and adaptability by managing diverse responsibilities in a dynamic environment.
• Sold the business in July 2019 to focus on family commitments.

Revitalised an underperforming account at Debenhams, resulting in increased revenue.
Developed a strong team of six therapists to enhance service delivery.
Established a successful counter and spa that consistently met targets.
Leveraged previous retail experience with luxury brands such as PINKO and Chanel Cosmetics.