Lizzie Thomson
Wendover,Buckinghamshire
Summary
Qualified Integrative Counsellor experienced in working with children aged 11+ and adults. A passion for working with the neurodivergent community and commitment to tailoring and considering each clients individual needs. Advocacy for the improvement of support offered to parent carers of children with needs.
Offering an integrative approach with person centred at the core, integrating creative interventions with clients both in person and online. Committed to continuous personal development to enhance and build practice.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Trainee Counsellor
Nurture Hub Therapy Service
01.2025 - Current
- Delivered therapeutic support to parent carers while adhering to Nurture Hub's policies.
- Facilitated online client sessions remaining flexible to clients needs
- Maintained meticulous record-keeping practices to ensure client confidentiality.
- Attended regular meetings with Nurture Hub team to discuss progress and strategies.
- Referred clients to external support services to enhance access to necessary assistance.
- Participated in regular supervision sessions with 1-1 Supervisor & group supervision during training
Trainee counsellor
The Misbourne School
Great Missenden, Buckinghamshire
03.2024 - 07.2025
- Engaged in regular supervision meetings to ensure optimal client care standards.
- Specialised in working with SEND students creating space based on their individual sensory needs.
- Utilised various therapeutic techniques to facilitate clients' self-discovery journey.
- Collaborated with multi-disciplinary teams to meet safeguarding and protection of students
- Maintained high ethical standards whilst upholding the BACP Code of Ethics.
- Referred clients to external support services when necessary, enhancing their access to help.
- Assessed clients' mental health needs using appropriate diagnostic tools.
- Fostered trusting relationships by conducting one-to-one counselling sessions.
- Conducted extensive research to deepen knowledge of counselling theories.
Analytical Consultant
Retail Alchemy
04.2017 - 08.2019
- Assisting the day-to-day operation of the company including managing inboxes and answering phones.
- Analysis and presentation of data using Tableau software.
- Responsible for the development of the company website and social media.
PR Assistant
Neesham Public Relations
11.2016 - 04.2017
- Responsible for managing and creating clippings of client exposure in both print and digital publications.
- Creating press clippings books each month for clients.
- Maintain company website through WordPress including daily link uploads for news reel.
Client Service Executive
CPM United Kingdom Ltd
10.2014 - 04.2016
- Responsible for the operation of all report and tactical based mystery shopping.
- Developed and managed a new database for the department which was used to schedule, report and manage all Mystery Shopping campaigns.
- Line Manager and mentor to operational staff within the team and freelance shoppers in the field.
- Responsible for managing the budgets for each client and activity and recognising areas for growth.
Operations Executive
CPM United Kingdom Ltd
02.2013 - 10.2014
- Required to handle a number of different client campaigns which required strong organisation.
- Took own initiative to develop knowledge of Microsoft programmes which led to taking charge of database management and reporting for the department.
- Completed website maintenance on internal Mystery Shopping website for our clients.
Communicator, Cars Brand Champion & Senior Communicator
CPM United Kingdom Ltd – Honda (UK) Contact Centre
07.2009 - 02.2013
- Handling inbound enquiries from Honda (UK) customers via telephone, email and live chat.
- Worked directly with the client to create and implement new call flows for both inbound and outbound calling.
- Provided training on call handling, products, written communication and live chat.
Customer Relations Advisor
Honda (UK)
06.2011 - 12.2011
- Selected by Head of Customer to undertake a 6-month secondment at Honda (UK) Head Office.
- Entrusted to make goodwill and warranty decisions regarding vehicle repairs or maintenance which provided me with commercial awareness of financial implications.
Education
CPCAB Level 4 Diploma - Therapeutic Counselling
CPCAB
04.2001 -
Level 3 Certificate in Counselling Skills - Counselling
CPCAB
Level 2 Award in Counselling Skills - Counselling
CPCAB
Level 1 Introduction to Counselling - Counselling
CPCAB
Skills
- BACP Member
- Integrative Counsellor with Person Centred core
- Confidential record-keeping (ICO Registered)
- Ethical practice adherence
- Flexibility
- Patient
- Current DBS holder
- Organised
- Adaptable
- Creative
Certification
- Creative workshop in Fairy Tales
- Introduction to sand tray
- Using nesting dolls in therapy
- Working with abuse workshop
- Suicidal & Risk workshop
- Addictions training
- Constellations in therapy
- Bereavement, Loss & Grief Workshop
- Working with harm
- Mental Health & Depression Workshop
- Working with trauma & shame
- Pre Trial therapy, Note keeping & Record Keeping Workshop
- Minecraft as therapeutic tool with Ellie Finch
Accomplishments
- CPCAB Levels 1-4 in Counselling
- Nominated for ‘Adult Student of the year 2025' at Buckinghamshire College Group
- Nominated for a ‘Young Customer Service Professional of the Year' at the National Customer Service Awards in 2010
- Achieved an ICS Award in Communications
ADDITIONAL CAREER HISTORY
I have also worked as a Cashier in a High Street Bank where I was responsible for handling face to face customer enquiries and handled high value transactions. I also spent many years working in the hospitality industry whilst at school and college. Further information is available upon request.
References
Available on request
Timeline
Trainee Counsellor
Nurture Hub Therapy Service
01.2025 - Current
Trainee counsellor
The Misbourne School
03.2024 - 07.2025
Analytical Consultant
Retail Alchemy
04.2017 - 08.2019
PR Assistant
Neesham Public Relations
11.2016 - 04.2017
Client Service Executive
CPM United Kingdom Ltd
10.2014 - 04.2016
Operations Executive
CPM United Kingdom Ltd
02.2013 - 10.2014
Customer Relations Advisor
Honda (UK)
06.2011 - 12.2011
Communicator, Cars Brand Champion & Senior Communicator
CPM United Kingdom Ltd – Honda (UK) Contact Centre
07.2009 - 02.2013
CPCAB Level 4 Diploma - Therapeutic Counselling
CPCAB
04.2001 -
Level 3 Certificate in Counselling Skills - Counselling
CPCAB
Level 2 Award in Counselling Skills - Counselling
CPCAB
Level 1 Introduction to Counselling - Counselling
CPCAB
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