Nick Normand
Huddersfield,West Yorkshire
Summary
Experienced telecommunications professional with a strong background in customer interfacing and field testing, specialising in copper technology and digital circuits. Demonstrates expertise in complex problem resolution within the Openreach infrastructure, showcasing creative problem-solving skills. Proficient in line testing, cable renewals, and customer termination point installations, with a focus on maintenance and repair of telecommunications infrastructure. Committed to advancing career goals by leveraging skills in infrastructure testing to enhance service delivery and operational efficiency.
Overview
17
17
years of professional experience
4040
4040
years of post-secondary education
1
1
Certification
Work history
Telecommunications engineer
Openreach
Huddersfield, West Yorkshire
05.2018 - Current
- Installed, maintained and repaired copper based telecommunication infrastructure
- Maintained high industry standards by complying with regulations and safety guidelines at all times.
- Enhanced customer satisfaction with timely resolution of technical issues.
- Achieved optimal network functionality with constant monitoring and adjustments performing consistently within top 10%
- Travelled to different locations to complete necessary service work.
- Deployed, maintained and monitored telecommunication systems.
- Customer facing role multiple times daily agreeing on works to be carried out and performing them to the correct quality standard.
- Working as part of a large team both local and national.
- Maintained Company vehicle ensuring road worthiness and cleanliness whilst ensuring the correct stock was sufficient.
Communications Logistics Specialist HM Forces
British Army
05.2009 - 05.2018
- Managing and ordering stores including fuels, lubricants and oils to facilitate in the day to day running of the department.
- Running various different accounts within the Regiment making sure stocks were at the required level, ordering and replenishing where necessary.
- Provided support for the logistics chain in Afghanistan by running the Driver Fitted Items Account for a period of 8 months ensuring smooth delivery of items which needed replacing due to wear / tear or failure.
- Managing the department's fleet of vehicles ensuring servicing and maintenance schedules to maintain reliability and road worthiness.
- This role included a lot of self-motivation and thinking outside of the box, liaising with customers, devising plans, managing own time and having to give briefs in a clear and confident manner.
- Laying and terminating cables to assist in the build of a logistical Headquarters
- Improved warehouse organisation, enhancing storage capacity.
- Co-ordinated with suppliers for timely delivery of goods.
- Facilitated team meetings for better communication and coordination.
- Managed stock control systems for improved inventory management.
- Optimised warehouse layouts, improving inventory management efficiency.
- Coordinated end-to-end supply chain operations for timely and cost-effective delivery of goods.
- Driving and loading a wide variety of vehicles.
Education
BTEC Level 2 Apprenticeship - Telecoms Professionals
Instructus Skills
Leeds 06.2018 - 06.2019
Advanced Vocational Certificate Of Engineering - Engineering
Edexcel
Tameside College 09.2001 - 06.2003
SRF BTEC Level 3 - Fibre Optic Test And Measurement
Pearson
Melksham3667-02 - Fibre Optic Installation & Testing
City & Guilds
MelkshamSkills
- Customer interfacing
- Field testing experience
- Fibre-Optic technology understanding
- Digital circuits
- Complex problem resolution in the openreach infrastructure
- Creative problem solving
- Telecommunications infrastructure experience
- Line testing
- Cable renewals
- Customer termination point installations
- Maintenance and repair
- Infrastructure testing
Affiliations
- Enjoys socialising, walking, cycling, cooking, dining and working on my allotment.
Accomplishments
Awarded Service Delivery Superstar at openreach twice which was a yearly recognition for going above and beyond expectations whilst helping other members of our team.
Certification
- Full Streetworks card along with excavation Dig qualified
- OCR Level Two English and Mathematics
- Flat roof and underground trained in the openreach network
- First Aid - St Johns Ambulance / MHFA (Mental Health First Aider)
- Member of Institute of Advanced Motorists
Timeline
BTEC Level 2 Apprenticeship - Telecoms Professionals
Instructus Skills
06.2018 - 06.2019
Telecommunications engineer
Openreach
05.2018 - Current
Communications Logistics Specialist HM Forces
British Army
05.2009 - 05.2018
Advanced Vocational Certificate Of Engineering - Engineering
Edexcel
09.2001 - 06.2003
SRF BTEC Level 3 - Fibre Optic Test And Measurement
Pearson
3667-02 - Fibre Optic Installation & Testing
City & Guilds