Craig Davis

· Accountable for all aspects of Step 1 and complex Step 2 FTTP L2C installations

· Accountable for completion of all repair work within the FTTP network (outside of FTTP build issues)

· Accountable for resolving complex issues on the day to ensure on time delivery of the end customer’s FTTP service

· Accountable for delivering brilliant customer service by carrying out work to the satisfaction of the customer whether the CP or the end customer

· Ability to complete all 2 stage L2C orders, including pre work tasks such as surveys

· Ability to deploy both overhead and underground FTTP L2C installations to the end customer’s premise

· Ability to complete all repair (T2R) work within the FTTP network (outside of FTTP build issues)

· A point of escalation for FTTP core engineers when complex stage 2 issues are required to be resolved on the day

· Ability to carry out and implement soft dig interventions

· Will be competent in both simple and complex civils avoidance techniques in order to complete tasks within the customers curtilage

· To be able to use current technologies/tools to carry out the role and ability to adapt and quickly pick up new technologies/tools in the future

· To ensure all work is carried out to the satisfaction of the customer whether the CP or the end customer

· Be a subject matter expert in the FTTP product and L2C & T2R processes as well as complex civils avoidance techniques in order to resolve any on the day issues

· Carry out all required testing and demonstrate completion to latest standards, working generally in an efficient and courteous manner

· To be responsible for your personal safety and to be aware of the safety of colleagues and the general public by complying with all procedures within the Health and Safety Policy

· To complete all safety training and adhere to all safety standards as per Active Monitoring Systems (AMS)

· To work effectively, efficiently and to the agreed quality standards

· To use correct tools and working practices as detailed in training courses, processes and job instructions

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Improved efficiency and productivity by acquiring new skills.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Enforced compliance with food hygiene regulations, upheld high quality standards..
• Streamlined operations by implementing efficient work procedures.
• Ensured health and safety measures in line with company regulations.
• Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
• Improved team morale through effective communication and feedback practices.
• Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
• Resolved customer complaints promptly to maintain high service standards.
• Trained staff on product knowledge, resulted in better customer interactions..
• Motivated employees towards achieving sales targets, increased overall store revenue..
• Oversaw cash management processes, ensured accuracy at end of each shift.
• Coordinated with team members for seamless shift transitions.
• Assisted employees in resolving workplace conflicts, improved overall team harmony.
• Managed inventory control, reduced wastage.
• Trained new hires and set up mentoring relationships to drive team performance.
• Maintained team-oriented atmosphere with open communication and quick conflict resolution.
• Established and maintained organised working environment for team of 10-30.